We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-4873078
13 Dec 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4873078 The complaint Mr T complains Bank of Scotland plc, trading as Halifax, say his savings account was closed in 2010 and the funds withdrawn when he hadn’t done so. Mr T is also unhappy his representative was told the account had fallen dormant and they needed to write to a spe... (4 pages)View decision -
Decision Reference DRN-5153635
13 Dec 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-5153635 The complaint Mrs D complains that Skipton Building Society didn’t make the terms and conditions of her Lifetime ISA (LISA) clear enough to her. What happened Mrs D opened a LISA online in October 2020. She explains she spoke to members of staff at Skipton about her account ... (2 pages)View decision -
Decision Reference DRN-4946725
13 Dec 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4946725 The complaint Mrs H has complained about the way Ikano Bank AB (publ) responded to claims she’d made under the Consumer Credit Act 1974 (the “CCA”) and her request for money back. Mrs H has been represented in bringing her complaint but, to keep things simple, I’ll mainly re... (4 pages)View decision -
Decision Reference DRN-4948430
13 Dec 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4948430 The complaint Ms B complains that National Westminster Bank Plc (NatWest) is refusing to refund her the amount she lost as the result of a scam. Ms B is being represented by a third party. To keep things simple, I will refer to Ms B throughout my decision. What happened The ... (4 pages)View decision -
Decision Reference DRN-4812429
13 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4812429 The complaint A company which I’ll call ‘S’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on S’s behalf by its director, Ms K. What happened S held an account with Barclays in its own name. It also hel... (4 pages)View decision -
Decision Reference DRN-4910155
13 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4910155 The complaint Ms D has complained that Wise Payments Limited won’t refund the money she lost after falling victim to a scam. What happened Both sides are most familiar with the case, so I’ll summarise things more briefly. In late 2023, Ms D fell victim to a cruel job scam. S... (2 pages)View decision -
Decision Reference DRN-4812424
13 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4812424 The complaint A company which I’ll call ‘S’ complains that Barclays Bank UK Plc behaved unreasonably when completing its banking checks. The complaint is brought on S’s behalf by its director, Ms K. What happened S held an account with Barclays in its own name. It also hel... (4 pages)View decision -
Decision Reference DRN-4415033
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4415033 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (8 pages)View decision -
Decision Reference DRN-5039467
13 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5039467 The complaint Mr O complains Barclays Bank UK PLC (“Barclays”) closed his account abruptly without notice nor explanation. And in doing so, removed his overdraft and demanded payment. Mr O says Barclays’ actions have caused him significant financial strain. And Barclays shou... (3 pages)View decision -
Decision Reference DRN-5168834
13 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5168834 The complaint Mr J complains that Barclays Bank Plc trading as Barclaycard (Barclays) haven’t provided him with data he’s requested. And they’ve prevented him acquiring information in support of his complaint. What happened In November 2021 Mr J said he received a letter pr... (5 pages)View decision
