We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170994 results
-
Decision Reference DRN-5777154
26 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5777154 The complaint Mr W complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. Mr W is being represented by a third party. To keep things simple, I will refer to Mr W throughout my decision. What happened In summary, Mr W tells... (3 pages)View decision -
Decision Reference DRN-5684585
26 Aug 2025 eToro (UK) Ltd Not upheldBanking and PaymentsDRN-5684585 The complaint Mr A complains that eToro Ltd blocked and closed his accounts without providing a proper explanation. Mr A also complains about how long he has had to wait for eToro to arrange the return of his account balances. He says this caused him unnecessary stress and ... (5 pages)View decision -
Decision Reference DRN-5447164
26 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5447164 The complaint Mr N has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened Mr N found his account with Monzo had been closed and that Monzo had lodged a fraud- related marker on his record with CIFAS. This... (2 pages)View decision -
Decision Reference DRN-5326561
26 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5326561 The complaint A company, I’ll refer to as L, complains that Revolut Ltd won’t refund disputed transactions made from their account. Mr K, who is a director of L, brings the complaint on L’s behalf. What happened On 28 August 2024 two transactions totalling just over £2,800 w... (2 pages)View decision -
Decision Reference DRN-5479340
26 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5479340 The complaint Mr Q complains that Barclays Bank UK PLC did not close his account when he asked it to do so in 2021. He says too that funds in the account were not returned to him. He also complains that compensation agreed on an unrelated case was not paid to him. What happe... (2 pages)View decision -
Decision Reference DRN-5514973
26 Aug 2025 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5514973 The complaint Mr H is unhappy that a car supplied to him under a Personal Contract Plan (a type of hire purchase agreement) with Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (‘MBFS’) was misrepresented. What happened The complaint circumstanc... (3 pages)View decision -
Decision Reference DRN-5742626
26 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5742626 The complaint Mr T complains about the actions taken by Nationwide Building Society (‘the Society’) when it blocked a payment he wanted to make until he completed further security checks. What happened Mr T held a FlexAccount with Nationwide Building Society. In June 2025, ... (3 pages)View decision -
Decision Reference DRN-5181826
26 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5181826 The complaint Mr S complains that Monzo Bank Ltd (“Monzo”) is holding him liable for a transaction for £2,203.99 which he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summ... (2 pages)View decision -
Decision Reference DRN-5648867
26 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5648867 The complaint Mr M has complained that he is being disadvantaged as a result of being a Barclays Bank UK PLC (“Barclays”) Wealth customer, because he’s unable to receive the Premier account benefits on his account. What happened When Mr M’s customer profile was changed to be... (2 pages)View decision -
Decision Reference DRN-5568396
26 Aug 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5568396 The complaint Mr M complained because HSBC UK Bank Plc refused for refund him for payments which he said he hadn’t authorised. He also said HSBC should have blocked the payments from being made. What happened On 24 October 2024, Mr M reported three disputed transactions. Th... (4 pages)View decision
