We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170994 results
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Decision Reference DRN-5468240
26 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5468240 The complaint Mrs D complains that Lloyds Bank PLC won’t refund the money she lost as the result of a scam. Mrs D has been represented in her complaint by a firm of professional representatives. What happened The background to this complaint is well known to the parties, so ... (4 pages)View decision -
Decision Reference DRN-5492454
26 Aug 2025 FIRST RESPONSE FINANCE LIMITED Not upheldConsumer CreditDRN-5492454 The complaint Mr S complains that a car that was supplied to him under a hire purchase agreement with First Response Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr S under a hire purchase agreement with First Response Finance that... (3 pages)View decision -
Decision Reference DRN-5506180
26 Aug 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5506180 The complaint Mrs M complains that NewDay Ltd trading as Pulse irresponsibly lent to her. Mrs M is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs M ... (3 pages)View decision -
Decision Reference DRN-5231012
26 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5231012 The complaint Mr O is unhappy Revolut Ltd (Revolut) won’t refund transactions on his account which he says he didn’t authorise. What happened On 31 August 2024, Mr O logged onto his Revolut app to discover a number of transactions totalling £1076 to a merchant he did not re... (3 pages)View decision -
Decision Reference DRN-5246897
26 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5246897 The complaint Miss I complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost to a scam. What happened The background is known to both parties. I won’t repeat all the details here. In summary, Miss I says she was searching for flights online and came into cont... (3 pages)View decision -
Decision Reference DRN-5591856
26 Aug 2025 Home Retail Group Card Services Limited Not upheldConsumer CreditDRN-5591856 The complaint Mr M complains that Home Retail Group Card Services Limited trading as Argos Financial Services have irresponsibly lent to him. Mr M is represented by a Claims Management Company in bringing this complaint. But for ease of reading, I’ll refer to any submission ... (2 pages)View decision -
Decision Reference DRN-5563405
26 Aug 2025 HSBC UK Bank Plc Not upheldMortgagesDRN-5563405 The complaint Ms M complains about errors with the valuation instructed by HSBC UK Bank Plc when she took out a mortgage to buy a property. Ms M asks for a regulatory review into HSBC’s handling of her complaint, a determination that her mortgage is null and void due to the ... (4 pages)View decision -
Decision Reference DRN-5245204
26 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5245204 The complaint Mr T complains that Revolut Ltd restricted and then closed his accounts and that it did not provide him with the support he needed as a result. What happened Mr T held two accounts with Revolut, a Pro and a Plus account. In August 2024 he received massages from... (2 pages)View decision -
Decision Reference DRN-5661049
26 Aug 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5661049 The complaint Mr M complains that Vanquis Bank Limited irresponsibly lent to him. Mr M is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr M himself. What happe... (4 pages)View decision -
Decision Reference DRN-5754383
26 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5754383 The complaint Mr S complains that Barclays Bank UK PLC trading as Barclaycard (“Barclaycard”) provided him with a card that was unaffordable. What happened In July 2024 Mr S applied for a credit card with Barclaycard. The application was accepted and he was provided with a ... (3 pages)View decision
