We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158214 results
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Decision Reference DRN-4646339
17 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4646339 The complaint Mr D complains that Santander UK Plc (‘Santander’) won’t refund the money he lost after falling victim to a scam. What happened In March 2023, Mr D looked online for a company that would help him invest in cryptocurrency. Mr D says cryptocurrency and trading w... (4 pages)View decision -
Decision Reference DRN-5216237
17 Dec 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5216237 Complaint Mr R has complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to his current account. He’s said the charges were applied unfairly as he was allowed to use his overdraft for a prolonged period. Mr R is being represented in his complaint. Backg... (4 pages)View decision -
Decision Reference DRN-4689506
17 Dec 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4689506 The complaint Ms P complaint is about Ikano Bank AB (publ) (‘Ikano’). Ms P has been represented in her complaint. For simplicity, I will refer to Ms P throughout this decision. Ms P says Ikano’s response to a complaint she made was unfair. The complaint had different parts ... (3 pages)View decision -
Decision Reference DRN-5060326
16 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-5060326 The complaint Mr E has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In August 2022 Mr E entered into a two-year fixed sum loan agreement ... (4 pages)View decision -
Decision Reference DRN-5216117
16 Dec 2024 ClearBank Limited Not upheldBanking and PaymentsDRN-5216117 The complaint S is unhappy ClearBank Limited, trading as Tide, will not refund £37,775 that it lost as the result of two scams. Mr Y has brought the complaint on behalf of S and through a representative. For ease of reading I will refer solely to Mr Y in this decision. What ... (4 pages)View decision -
Decision Reference DRN-5216130
16 Dec 2024 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5216130 The complaint Miss M is unhappy that Sainsbury’s Bank Plc won’t accept her written request to close her account and that they require her to call them to do so. What happened Miss M opened a savings account with Sainsbury’s via telephone in 2012. The terms and conditions of ... (2 pages)View decision -
Decision Reference DRN-4976908
16 Dec 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4976908 The complaint Mrs H has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which she paid for with credit it provided. What happened In April 2023 Mrs H entered into a two-year fixed sum loan agreemen... (5 pages)View decision -
Decision Reference DRN-5161188
16 Dec 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5161188 The complaint Mr M complains that Barclays Bank UK PLC trading as Barclaycard sent him paper statements despite him not requesting these. He’s also unhappy that he’s receiving correspondence from Barclaycard with only is initial on it. In addition, he’s unhappy about the cus... (4 pages)View decision -
Decision Reference DRN-4978843
16 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4978843 The complaint Mr W complains that the car he acquired through Moneybarn No. 1 Limited (“Moneybarn”) wasn’t of satisfactory quality. He wants Moneybarn to repair or replace the car. What happened Mr W entered a conditional sale agreement in August 2023 to acquire a used car. ... (3 pages)View decision -
Decision Reference DRN-4825172
16 Dec 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4825172 The complaint Mr M has complained that Santander UK Plc (“Santander”) has failed to trace a number of refund payments made by third-party merchants that he believes should have been paid into his Santander account. What happened Mr M contacted Santander via webchat to ask th... (2 pages)View decision
