We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5626168
21 Aug 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5626168 The complaint Mr F and Mrs L, who are represented by a third party, complain that Moneybarn No.1 Limited (“Moneybarn”) irresponsibly granted them a conditional sale agreement they couldn’t afford to repay. What happened In March 2017 Mr F and Mrs L acquired a used car finan... (3 pages)View decision -
Decision Reference DRN-5766934
21 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5766934 The complaint Mr D is unhappy with Barclays Bank UK Plc trading as Barclaycard’s decision not to refund him the cost of an electrician service he booked from a third party company. What happened Mr D disputes the service he received from a third party company (who I’ve refer... (7 pages)View decision -
Decision Reference DRN-5765645
21 Aug 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5765645 The complaint Mr and Mrs M complain that Santander UK Plc won’t refund the money they lost as a result of a scam. Mr and Mrs M have been represented in their complaint by their son. What happened Both parties are familiar with the background to this complaint, so I’ll simply... (7 pages)View decision -
Decision Reference DRN-5499557
21 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5499557 The complaint A limited company, which I’ll call B, complains that the bank unfairly put its bounce back loan (“BBL”) into default and then closed its current account. B was left unable to pay priority bills or obtain the financial information needed for B’s accountant to co... (2 pages)View decision -
Decision Reference DRN-5767922
21 Aug 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5767922 The complaint Mr M is unhappy that a car supplied to him under a hire purchase agreement with CA Auto Finance UK Ltd (“CAAF”) was of an unsatisfactory quality. When I refer to what Mr M said and what CAAF said, it should also be taken to include things said on their behalf.... (5 pages)View decision -
Decision Reference DRN-5446514
21 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldMortgagesDRN-5446514 The complaint Mr M complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY failed to provide him with assistance whilst he was in financial difficulties and trying to sell his house and won’t move his account on to an interest-only mortgage. What happened Mr M took o... (3 pages)View decision -
Decision Reference DRN-5290563
21 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5290563 The complaint Mr P is unhappy that Barclays Bank UK PLC (“Barclays”) won't refund the money he paid for vehicle that wasn't in the condition he expected. What happened I’m not going to cover all the points raised in detail. The view of 22 January 2025 covered the ... (4 pages)View decision -
Decision Reference DRN-5500586
21 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5500586 Complaint Mr G is unhappy that Barclays Bank UK PLC didn’t reimburse him after he reported falling victim to a scam. Background In May 2020, Mr G fell victim to an investment scam. At the time, he was undertaking a property investment training course with a well-established ... (5 pages)View decision -
Decision Reference DRN-5761850
21 Aug 2025 Yorkshire Building Society Not upheldMortgagesDRN-5761850 The complaint Mr A complains about how Yorkshire Building Society (‘YBS’) has administered his mortgage. He disputes the validity of the mortgage agreement, the interest rates applied and the calculation of his contractual monthly payment. Mr A also questions the legality an... (7 pages)View decision -
Decision Reference DRN-5750504
21 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5750504 The complaint Mr D and Mr P have complained that Lloyds Bank PLC (“Lloyds”) mis-sold them a fee-paying Platinum account, that they took out in December 2024. They say it was mis-sold because it wasn’t made clear to them that replacement parts are not covered by the break dow... (2 pages)View decision
