We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5706769
21 Aug 2025 PayPal UK Ltd UpheldBanking and PaymentsDRN-5706769 The complaint B complains that PayPal UK Ltd unfairly withheld its funds and imposed a rolling reserve on incoming sales from its business. What happened B opened its PayPal business account in October 2024. In or around January 2025 PayPal placed a hold on some of B’s funds... (3 pages)View decision -
Decision Reference DRN-5310177
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5310177 The complaint Mr K complains that Revolut Ltd hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency investment plat... (3 pages)View decision -
Decision Reference DRN-5649453
21 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5649453 The complaint Mr M complains Barclays Bank UK Plc won’t reimburse him the money he lost when he fell victim to a work-tasks scam. Mr M is being represented by a professional representative but for ease of reading I’ll just refer to Mr M. What happened Mr M says he was introd... (4 pages)View decision -
Decision Reference DRN-5310196
21 Aug 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5310196 The complaint Mr K complains that Wise Payments Limited hasn’t refunded him money he lost to a cryptocurrency investment scam. What happened In late 2023, Mr K met someone through online dating. Not long after they began speaking, she introduced him to a cryptocurrency inves... (2 pages)View decision -
Decision Reference DRN-5353792
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5353792 The complaint Mr S complains Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail here. In short, Mr S disputed ov... (2 pages)View decision -
Decision Reference DRN-5353338
21 Aug 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5353338 The complaint Ms F complains Wise Payments Limited didn’t do more to help her after she was defrauded. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In July 2023, Ms F received an unexpected message... (5 pages)View decision -
Decision Reference DRN-5717033
21 Aug 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5717033 The complaint Miss S complains that a car that was supplied to her under a hire purchase agreement with MotoNovo Finance Limited wasn’t of satisfactory quality. Miss S’s partner is also involved in her complaint. What happened A used car was supplied to Miss S under a hire p... (2 pages)View decision -
Decision Reference DRN-5649084
21 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5649084 The complaint Mr M complains that Revolut Ltd won’t refund him the money he lost in a work-tasks scam. Mr M is being represented by a professional representative, but for ease of reading I’ll just refer to Mr M. What happened Mr M says he was introduced to a work tasks oppor... (3 pages)View decision -
Decision Reference DRN-5598308
21 Aug 2025 Santander UK Plc Not upheldMortgagesDRN-5598308 The complaint Mr R complains that Santander delayed the transfer of the mortgage money to buy his new house. Mr R understood that the money had been transferred to his solicitor, but Santander later told him that it was withheld whilst it made further checks. What happened ... (2 pages)View decision -
Decision Reference DRN-5768323
21 Aug 2025 Mortgage Agency Services Number Five Limited Not upheldMortgagesDRN-5768323 The complaint Ms F complains that Mortgage Agency Services Number Five Limited (MAS5) charged an unfairly high rate of interest on her mortgage and hasn’t properly compensated her for it. What happened Ms F took out her mortgage with GMAC-RFC Limited in 2006. It was later tr... (3 pages)View decision
