We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5578457
23 Oct 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5578457 The complaint Ms F complains Bank of Scotland plc trading as Halifax unfairly closed her accounts and provided poor service. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Ms F had multiple accou... (3 pages)View decision -
Decision Reference DRN-5896333
23 Oct 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5896333 The complaint Miss J complains Monzo Bank Ltd unfairly loaded her details to a fraud database. What happened Miss J had an account with another bank, S, and this account was closed. Miss J did some research and found Monzo had loaded her details to a fraud database. Miss ... (3 pages)View decision -
Decision Reference DRN-5870872
23 Oct 2025 eBay Commerce UK Ltd Not upheldBanking and PaymentsDRN-5870872 The complaint Mr C complains eBay Commerce UK Ltd (Commerce) took money back for a sale he made on eBay marketplace (marketplace). What happened Mr C sold a mobile phone on the marketplace and says the buyer used it for three months. The buyer then raised a chargeback thro... (3 pages)View decision -
Decision Reference DRN-5596300
23 Oct 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5596300 The complaint Mr S complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money he lost after falling victim to a scam. What happened In 2023, Mr S was contacted through a social media site about an investment with a company I’ll refer to as X. The investment involved th... (4 pages)View decision -
Decision Reference DRN-5846034
23 Oct 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5846034 The complaint B, a limited company, complains that TSB Bank plc (‘TSB’) could’ve prevented the loss they suffered as the result of a scam. Mr H, a director of B, brings the complaint on B’s behalf. What happened In 2020, Mr H found an investment with a company I’ll refer t... (2 pages)View decision -
Decision Reference DRN-5710886
23 Oct 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5710886 The complaint B, a limited company, complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money they lost as the result of a scam Mr H, a director of B, brings the complaint on B’s behalf. What happened In 2020, Mr H found an investment with a company I’ll refer to as ... (2 pages)View decision -
Decision Reference DRN-5717559
23 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5717559 The complaint Mr O complains that Monzo Bank Ltd didn’t do enough to prevent him losing money to a scam. Mr O has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr O himself where I also mean the representative. What happe... (3 pages)View decision -
Decision Reference DRN-5900836
23 Oct 2025 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5900836 The complaint Mr H complains that J.P. Morgan Europe Limited trading as Chase (as the recipient bank) didn’t do enough to prevent the loss he suffered when he was the victim of a ‘safe account’ scam. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5900680
22 Oct 2025 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-5900680 The complaint Mr J’s complaint is, in essence, that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under Section 140A of the Consumer Cred... (17 pages)View decision -
Decision Reference DRN-5857987
22 Oct 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5857987 The complaint Mr P has complained that Bank of Scotland plc (trading as Halifax) won’t refund the money he says he lost in a scam. What happened In 2025, Mr P complained to Halifax via representatives. He said that his payments to his cryptocurrency accounts made over severa... (2 pages)View decision
