We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 158214 results
-
Decision Reference DRN-5283870
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5283870 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (5 pages)View decision -
Decision Reference DRN-5354494
21 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5354494 The complaint Miss S complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out the correct checks. Had it made better checks it would’ve seen the agreement wasn’t affordable. What happened In July ... (6 pages)View decision -
Decision Reference DRN-5370289
21 Mar 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5370289 The complaint Mr M complains about the service he receives from Capital One (Europe) plc when he contacts it about his credit card account. What happened Mr M has had three credit card accounts with Capital One – he says two are closed and one remains open. He says he calle... (2 pages)View decision -
Decision Reference DRN-5366363
21 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5366363 The complaint Mr W complains that Lloyds Bank PLC (“Lloyds”) cancelled the wrong card when he reported his debit card as stolen. Mr W believes this left him open to security risks because of its negligence and wants significant compensation for this. What happened Mr W calle... (2 pages)View decision -
Decision Reference DRN-5369923
21 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5369923 The complaint Miss M complains that Loans 2 Go Limited (“L2G”) acted irresponsibly when it lent to her. Miss M says she couldn’t afford the loans and they shouldn’t have been lent. What happened L2G lent Miss M three loans between August 2022 and July 2024. The details of t... (3 pages)View decision -
Decision Reference DRN-4822507
21 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4822507 The complaint Miss O complains that Wise Payments Limited trading as Wise won’t fully refund the money she lost when she was the victim of a job scam. Miss O brings this complaint with the benefit of professional representation, and her representatives have submitted argume... (4 pages)View decision -
Decision Reference DRN-4895322
21 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895322 The complaint Miss T complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She was... (3 pages)View decision -
Decision Reference DRN-4895309
21 Mar 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4895309 The complaint Miss T complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: She wa... (3 pages)View decision -
Decision Reference DRN-4895298
21 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4895298 The complaint Miss T complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money she lost as a result of an employment scam. What happened The background to this complaint is known to both parties, so I won’t repeat all the details here. In summary, Miss T says: ... (3 pages)View decision -
Decision Reference DRN-5415546
21 Mar 2025 PRA Group (UK) Limited UpheldConsumer CreditDRN-5415546 The complaint Mr O complains that PRA Group (UK) Limited trading as PRA Group (PRA) were continuing to report a default to his credit file when they shouldn’t have been. What happened I set out the background to this complaint and my initial findings in my provisional decisi... (3 pages)View decision
