We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
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Decision Reference DRN-5689728
18 Aug 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5689728 The complaint Mrs B is complaining that Loans 2 Go Limited trading as Loans 2 Go (L2G) lent to her irresponsibly by providing her with two personal loans. What happened In November 2018, Mrs B applied to L2G for a £300 loan, and they advanced her £250. The loan required her ... (4 pages)View decision -
Decision Reference DRN-5723386
18 Aug 2025 LeasePlan UK Limited Not upheldConsumer CreditDRN-5723386 The complaint Miss D complains that the price she has been quoted to purchase a van she has been leasing through an agreement with LeasePlan UK Limited (‘LeasePlan’), doesn’t reflect her limited use of it. What happened Miss D took receipt of a new van in June 2014. She fina... (2 pages)View decision -
Decision Reference DRN-5578358
18 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5578358 The complaint Mr H complains that Barclays Bank UK PLC (Barclays) won’t agree to accept his repayment proposals in respect of a business loan he defaulted on a number of years ago. What happened In 2006, Mr H took out a business loan for £112,000, payable over 10 years. Unfo... (2 pages)View decision -
Decision Reference DRN-5657282
18 Aug 2025 Mortgage Advice Bureau Limited UpheldMortgagesDRN-5657282 The complaint Mr B and Miss C have complained to Jack Gear Mortgage Advice Limited – an appointed representative of the Mortgage Advice Bureau Limited. Mr B and Miss C are unhappy with how their application for a remortgage has been handled. They say they asked for a differ... (4 pages)View decision -
Decision Reference DRN-5331137
18 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5331137 The complaint Mr M complains that Barclays Bank UK PLC (‘Barclays’) won’t refund the money he says was lost as the result of a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. But, in summary, this is my understanding of the ... (4 pages)View decision -
Decision Reference DRN-5758041
18 Aug 2025 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5758041 The complaint Mr B complains that AMERICAN EXPRESS SERVICES EUROPE LIMITED (AESEL) are reporting the wrong date of membership on his account and that they are, on occasion, using his old name. What happened I issued a provisional decision on this complaint earlier this month... (5 pages)View decision -
Decision Reference DRN-5759582
18 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5759582 The complaint Mrs B complains that Santander UK Plc (‘Santander’) won’t refund the money she lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. But, in summary, this is my understanding of the com... (5 pages)View decision -
Decision Reference DRN-5407866
17 Aug 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5407866 The complaint Mr C complains about a mileage discrepancy on a car that was supplied to him under a hire purchase agreement with Oodle Financial Services Limited, trading as Oodle Car Finance, and that a warranty product was mis-sold to him. What happened A used car was suppl... (3 pages)View decision -
Decision Reference DRN-5732305
17 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5732305 THE COMPLAINT Miss C complains Bank of Scotland plc trading as Halifax will not reimburse her money she says she lost when she fell victim to a scam. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again h... (4 pages)View decision -
Decision Reference DRN-5732363
17 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5732363 THE COMPLAINT Miss C complains Lloyds Bank PLC (“Lloyds”) will not reimburse her money she says she lost when she fell victim to a scam. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail... (5 pages)View decision
