We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
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Decision Reference DRN-5462784
16 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5462784 The complaint Miss M is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss M fell victim to a cruel jib scam. She was offered a fake online role completing sets of tasks that she was required to pay to a... (3 pages)View decision -
Decision Reference DRN-5725088
16 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5725088 The complaint Miss B complains that Barclays Bank UK PLC trading as Tesco Bank has prevented account access by asking her to provide identification that she is unable to provide. What happened Miss B says her Junior Individual Savings Account (ISA) reached maturity on her 18... (2 pages)View decision -
Decision Reference DRN-5699424
15 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5699424 The complaint Mrs M complains about Barclays Bank UK PLC. She says that Barclays didn’t do enough to protect her when she fell victim to a scam and would like it to refund her the money she has lost as a result. What happened Mrs M met an individual called ‘N’ on an escort... (3 pages)View decision -
Decision Reference DRN-5757110
15 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5757110 The complaint Ms P complains that Revolut Ltd has declined to refund disputed transactions that were made from her account. What happened On 20 March 2024, transactions totalling just over £4,000 were made from Ms P’s account toa retailer based overseas. Ms P discovered the ... (3 pages)View decision -
Decision Reference DRN-5631433
15 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5631433 The complaint Mr L complains about Lloyds Bank PLC. He says that he has fallen victim to a scam, and as Lloyds didn’t do enough to protect him it should refund his losses. What happened Mr L came across and investment opportunity via a friend and had also heard about the com... (4 pages)View decision -
Decision Reference DRN-5187290
15 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5187290 The complaint Miss I complains about Barclays Bank UK PLC. She says that she fell victim to a scam and would like Barclays to refund her the £280 she has lost. What happened In March 2024, Miss I was trying to purchase a handbag on a reselling site. The person she was purc... (2 pages)View decision -
Decision Reference DRN-5341303
15 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5341303 The complaint Mr O complains about Monzo Bank Ltd. He is unhappy that Monzo returned £750 to its sender from his account and then closed his account with immediate effect. What happened Mr O says that he had an agreement with an individual to sell some items. On 11 July 20... (2 pages)View decision -
Decision Reference DRN-5370159
15 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5370159 The complaint L complains that Barclays Bank UK PLC mishandled a chargeback claim for defective goods by being too rigid in its application of the time-limit to make such a claim. What happened In September 2023 L purchased some flooring using a debit card it held with Barcl... (3 pages)View decision -
Decision Reference DRN-4783295
15 Aug 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4783295 The complaint Mrs F’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under section 140A of the Consumer Cred... (2 pages)View decision -
Decision Reference DRN-5622501
15 Aug 2025 Lex Autolease Ltd Not upheldConsumer CreditDRN-5622501 The complaint Mr M complains about the end of contract charges in relation to a car that was supplied through a hire agreement with Lex Autolease Ltd trading as Suzuki Contract Hire (LAL). What happened In March 2017, Mr M acquired a new car through a hire agreement with LAL... (6 pages)View decision
