We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
-
Decision Reference DRN-5512176
15 Aug 2025 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-5512176 The complaint With the help of a professional representative (PR), Mr H complaints that Creation Consumer Finance Ltd lent to him irresponsibly. For ease, I’ll refer to the PR’s actions as being those of Mr H. What happened On 15 September 2020, Mr H applied for – and was gi... (3 pages)View decision -
Decision Reference DRN-5054220
15 Aug 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5054220 The complaint Mr K is unhappy that Santander UK Plc (Santander) won’t refund payments he made because of a cryptocurrency based, investment scam. What happened In 2023, Mr K was a victim of a cryptocurrency based, investment scam which involved 5 payments over around 2 week... (5 pages)View decision -
Decision Reference DRN-5332924
15 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5332924 The complaint Miss M complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In December 2024, Miss M received a text message asking if she was interested in a potential job. She replied that she was interested and was ... (3 pages)View decision -
Decision Reference DRN-5332930
15 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5332930 The complaint Miss M complains that Santander UK Plc won’t refund the money she lost when she was the victim of a scam. What happened In December 2024, Miss M received a text message asking if she was interested in a potential job. She replied that she was interested and wa... (3 pages)View decision -
Decision Reference DRN-5083950
15 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5083950 The complaint Mr V complains that Santander UK Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In or before September 2021, Mr V came across an advert on a social media website for a company offering investments in artwor... (4 pages)View decision -
Decision Reference DRN-5684725
14 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5684725 The complaint Miss F complains Santander UK Plc didn’t take her complaint about one of its manager’s seriously enough and that he called the police on her and behaved unprofessionally. What happened Miss F used to have several accounts with Santander. She also has clients wh... (2 pages)View decision -
Decision Reference DRN-5706664
14 Aug 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-5706664 The complaint Mrs W complains that a car supplied to her under a hire purchase agreement with MotoNovo Finance Limited (“MotoNovo”) was of an unsatisfactory quality. When I refer to what Mrs W has said and what MotoNovo has said, it should also be taken to include things sa... (4 pages)View decision -
Decision Reference DRN-5640074
14 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5640074 The complaint Mr F complains that Santander UK Plc cancelled his standing order and transferred his account to a debt collection agency. What happened Mr F says Santander had paid him compensation back in 2016 when it failed to allocate payments to his credit card. He says ... (2 pages)View decision -
Decision Reference DRN-5697577
14 Aug 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5697577 The complaint Mr D complains that a credit he tried to send to his JP Morgan Europe Limited trading as Chase account was rejected causing him financial loss, upset and inconvenience. Mr D wants compensation for the loss, time wasted and poor customer service. What happened ... (3 pages)View decision -
Decision Reference DRN-5463540
14 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5463540 The complaint Miss S complains that Nationwide Building Society (‘Nationwide’) unfairly suspended access to her account. What happened Miss S had a current account with Nationwide. Nationwide wrote to Miss S in April 2024 to explain her account had been temporarily frozen b... (3 pages)View decision
