We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
-
Decision Reference DRN-5309689
14 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5309689 The complaint Mr E is unhappy Bank of Scotland plc (“BoS”) hasn’t reimbursed him after he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Mr E s... (3 pages)View decision -
Decision Reference DRN-5645103
14 Aug 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5645103 The complaint A, a company, complains that ClearBank Limited (trading as Tide) blocked its account and returned money paid to the account as part of a banking recall. What happened A had an account with Tide, which was provided by ClearBank. To keep things simple, I’ll refe... (2 pages)View decision -
Decision Reference DRN-5592458
14 Aug 2025 Equifinance Limited Not upheldMortgagesDRN-5592458 The complaint Mr and Mrs S’ complaint is about a second charge mortgage they have with Equifinance Limited. They believe that the valuation completed for Equifinance before it agreed to lend was higher than it should have been, as such, they believe that the mortgage was len... (3 pages)View decision -
Decision Reference DRN-5753557
14 Aug 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5753557 The complaint Mr B complains Clydesdale Bank Plc trading as Virgin Money lent to him irresponsibly. What happened Mr B complains Virgin Money failed to carry out sufficient checks before approving his application for a credit card in January 2023. He was given an £8,000 cre... (4 pages)View decision -
Decision Reference DRN-5727327
14 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727327 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. What happened The background to this complaint is familiar to both parties, so I’ll only refer to some key events here. In December 2023, over a series of 26 transactions,... (4 pages)View decision -
Decision Reference DRN-5699749
14 Aug 2025 TSB Bank plc UpheldBanking and PaymentsDRN-5699749 The complaint Mr I has complained that TSB Bank PLC (“TSB”) had lost his safety deposit box. Mr I is unhappy with the amount of time and effort he had to go to, to get his safety deposit box returned. What happened Mr I attended a TSB branch in April 2024 to request his safe... (2 pages)View decision -
Decision Reference DRN-5653032
14 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5653032 The complaint Mr D complains that Halifax has not reimbursed him £33,238.46 that he paid when he became the victim of two scams in November and December 2024. I was sorry to hear of Mr D’s experience and that he has needed to contact us under these circumstances. What happ... (4 pages)View decision -
Decision Reference DRN-5634398
14 Aug 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5634398 The complaint Mr W complains that BMW Financial Services (GB) Limited, trading as Alphera Financial Services (‘Alphera’) have informed him of outstanding arrears after he settled his account. What happened Mr W took receipt of a car in May 2022. He financed the deal through ... (2 pages)View decision -
Decision Reference DRN-5598032
14 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5598032 The complaint Ms C complains that Barclays Bank UK PLC gave her bank details to a third-party business (which I’ll refer to as BW) and allowed it to set up a direct debit instruction on her account. She believes this has breached her data privacy and requests compensation fo... (3 pages)View decision -
Decision Reference DRN-5749115
14 Aug 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5749115 The complaint Ms C complains that Bank of Scotland plc trading as Halifax mis-sold her an interest only mortgage. What happened Ms C has a mortgage with Halifax that she originally took in 1994. The mortgage was set up on a repayment basis meaning monthly payments contribute... (3 pages)View decision
