We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171072 results
-
Decision Reference DRN-5721186
8 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5721186 The complaint Ms M complains Monzo Bank Ltd didn’t refund transactions on her account which she says she didn’t make or authorise. What happened Ms M disputed two payments made on 1 April 2024 for £36.99 and £8 to a takeaway shop. Monzo initially refunded the payments but l... (4 pages)View decision -
Decision Reference DRN-5712375
8 Aug 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5712375 The complaint Miss R complains that Bank of Scotland plc (BOS) mis-sold her an interest-only mortgage. She says that BOS didn’t make any checks as to how she would repay the balance when the term had expired. What happened Miss R took out an interest-only mortgage with BOS i... (3 pages)View decision -
Decision Reference DRN-5744038
8 Aug 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5744038 The complaint Mr J’s complaint is, in essence, that Mitsubishi HC Capital UK Plc, trading as Novuna Consumer Finance (‘the Lender’), acted unfairly and unreasonably by (1) deciding against paying a claim made under Section 75 of the Consumer Credit Act 1974 (‘CCA’), (2) bein... (4 pages)View decision -
Decision Reference DRN-5209728
8 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5209728 The complaint Ms R complains that Monzo Bank Ltd (“Monzo”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by o... (4 pages)View decision -
Decision Reference DRN-5015436
8 Aug 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5015436 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of an investment scam. Mr M is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer... (14 pages)View decision -
Decision Reference DRN-5209729
8 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5209729 The complaint Ms R complains that Revolut Ltd (“Revolut”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by ou... (4 pages)View decision -
Decision Reference DRN-5160266
8 Aug 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5160266 The complaint The estate of Mr E complains that HSBC UK Bank Plc trading as first direct (“First Direct”) won’t refund the money he lost when he fell victim to a scam. What happened Mr E invested £112,000 in a company called Buy2let/Raedex Consortium Ltd – “R” in October 202... (7 pages)View decision -
Decision Reference DRN-5580287
8 Aug 2025 Yonder Technology Ltd Not upheldBanking and PaymentsDRN-5580287 The complaint Miss V complains that Yonder Technology Ltd trading as Yonder, lent to her irresponsibly in relation to a credit card account; and provided her with poor service. What happened Miss V took out a credit card with Yonder in February 2024 with a credit limit of £... (5 pages)View decision -
Decision Reference DRN-5209731
8 Aug 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5209731 The complaint Ms R complains that HSBC UK Bank Plc (‘HSBC’) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by ... (4 pages)View decision -
Decision Reference DRN-5239026
8 Aug 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5239026 The complaint Miss A is unhappy Starling Bank Limited (‘Starling’) hasn’t refunded her the money she lost after falling victim to an Authorised Push Payment (‘APP’) holiday purchase scam. What happened The details of this case are well-known to both parties, so I don’t need... (6 pages)View decision
