We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 109237 results
-
Decision Reference DRN-5296571
30 Jan 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5296571 The complaint Mr C complains that Monzo Bank Ltd (Monzo) won’t refund money he paid to an investment. What happened What Mr C says: Mr C was looking at ways to invest money and he was recommended to look at an investment firm (which I will call firm X) by a friend. His frien... (7 pages)View decision -
Decision Reference DRN-5254094
30 Jan 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5254094 The complaint Mr A complains that direct debit payments for his buy to let mortgage with Bank of Scotland plc trading as Birmingham Midshires were set up incorrectly. He reversed the payments, thinking he was the victim of a scam. Birmingham Midshires recorded mortgage arrea... (3 pages)View decision -
Decision Reference DRN-5296307
30 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5296307 The complaint Miss N complains that she held savings and investment funds with Lloyds Bank PLC, which she says it refuses to recognise and has not paid over to her. What happened Miss N says that she held savings accounts with Lloyds. In particular that she had an investment... (2 pages)View decision -
Decision Reference DRN-5297044
30 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5297044 The complaint Mrs M has complained that National Westminster Bank Plc (“NatWest”) failed to protect her from falling victim to a scam, and hasn’t refunded all of the money she lost. What happened The background of this complaint is already known to both parties, so I won’t ... (5 pages)View decision -
Decision Reference DRN-4899009
30 Jan 2025 National Savings and Investments Not upheldBanking and PaymentsDRN-4899009 The complaint Mrs B – Mr B’s mother has brought the complaint to us on Mr B’s behalf – acting as his representative. As she’s solely dealt with correspondence for the account, I’ll refer to her throughout the decision. But it’s Mr B’s complaint under our rules. Mrs B complai... (3 pages)View decision -
Decision Reference DRN-5138857
30 Jan 2025 The Royal Bank of Scotland Plc Not upheldConsumer CreditDRN-5138857 The complaint Mr S is unhappy that The Royal Bank of Scotland (RBS) recorded information incorrectly on his credit file, which be believes prevented him from obtaining a mortgage. What happened Mr S had a loan account with RBS, which was settled in January 2024. Mr S applied... (2 pages)View decision -
Decision Reference DRN-5256471
30 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5256471 The complaint Mr T Jr complains on behalf of his father, Mr T, about the service received from Lloyds Bank PLC (“Lloyds”) when trying to locate a historical account that he believed Mr T held with it. Mr T Jr doesn’t believe Lloyds have done enough in its efforts to locate t... (4 pages)View decision -
Decision Reference DRN-4820144
30 Jan 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4820144 The complaint Mr A complains that BMW Financial Services (GB) Limited (BMWFS) trading as Alphera Financial Services wouldn’t let him reject a car. He would like to reject the car, cancel the credit agreement and receive a refund of monthly payments made. What happened The d... (2 pages)View decision -
Decision Reference DRN-5296343
30 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5296343 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded him the money he lost in a scam. What happened I’m not going to cover all the points raised in detail. The view of 8 October 2024 covered the details of Mr A’s testimony and timeline of the transacti... (5 pages)View decision -
Decision Reference DRN-5246303
30 Jan 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5246303 The complaint Mr K complains that when he called Nationwide Building Society his call dropped. He says Nationwide should increase its £15 compensation to £25. What happened Mr K called Nationwide on 11 November 2024, but the call dropped. Mr K complained to Nationwide about... (2 pages)View decision
