We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171071 results
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Decision Reference DRN-5540360
6 Aug 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5540360 The complaint Mr M has complained that Barclays Bank UK PLC claims he has a mortgage with it as he doesn’t recall signing any contract with it, nor does he recall it providing any consideration such as lending him money. He says that in the event Barclays did believe he had ... (4 pages)View decision -
Decision Reference DRN-5733771
6 Aug 2025 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-5733771 The complaint Miss S complains that JAJA Finance Ltd trading as Asda Money Select Credit Card (JAJA) didn’t sufficiently check whether a credit card was affordable before they agreed to lend to her. What happened In January 2025 Miss S applied for a credit card with JAJA. He... (3 pages)View decision -
Decision Reference DRN-5699612
6 Aug 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5699612 The complaint Ms A complains Barclays Bank UK PLC blocked her card several times while she was overseas and she had to make numerous calls. What happened Ms A was overseas and her card was blocked eight times. Ms A says she made six or seven calls a day to try and get her ... (3 pages)View decision -
Decision Reference DRN-5502792
6 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5502792 The complaint Miss P complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss P is being represented by a claims management company in bringing this complaint. What happened In November 2022, Miss P made three payments totalli... (3 pages)View decision -
Decision Reference DRN-5252560
6 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5252560 Complaint Mr N is unhappy that Monzo Bank Ltd didn’t refund him after he reported falling victim to a scam. Background Mr N met someone through a dating app and began communicating with her regularly. Over time, a relationship developed. Mr N didn’t realise it at the time, b... (2 pages)View decision -
Decision Reference DRN-5476933
6 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5476933 The complaint Ms T has complained Santander UK plc won’t refund £22,706 she lost as the result of a cryptocurrency scam. What happened After seeing an advert on social media promoting cryptocurrency investments, Ms T filled in an online form and was contacted by someone repr... (3 pages)View decision -
Decision Reference DRN-5583174
6 Aug 2025 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5583174 The complaint Mr N1 complains about the quality of a new car acquired through a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’). Mr N1 says that he cannot now afford the agreement and the loss in value of th... (4 pages)View decision -
Decision Reference DRN-5628371
6 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5628371 The complaint Mr C has complained Barclays Bank UK PLC won’t refund £40,654 he lost as the result of a trading scam. What happened After discussing investment with friends, Mr C was persuaded by someone he knew well to start investing in foreign exchange using a company (who... (3 pages)View decision -
Decision Reference DRN-5738762
6 Aug 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5738762 The complaint Miss W complains that Santander UK Plc won’t refund her money she lost when she fell victim to an impersonation scam. Also, about the poor level of service she received when she contacted them about the scam. What happened The detailed background to this compl... (7 pages)View decision -
Decision Reference DRN-5725608
6 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5725608 The complaint Ms G complains about how Nationwide Building Society (NBS) treated her when a Power of Attorney (POA) was registered with them. The complaint has been brought on behalf of Ms G by Mr G, the attorney. What happened The details of this complaint are well known t... (2 pages)View decision
