We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5410908
20 Mar 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5410908 The complaint and what happened Mr M complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim he made to it about the failure of a supplier to deliver the dental treatment which he paid for with credit it provided. I’ve included relevant sections of my ... (4 pages)View decision -
Decision Reference DRN-5062853
20 Mar 2025 Mallard Leasing Limited UpheldConsumer CreditDRN-5062853 The complaint Mr C complains about the quality of a used van he acquired through a hire purchase agreement with Mallard Leasing Limited trading as Mallard Finance (‘Mallard’). Mr C says he had issues with the van as soon as he acquired it and so he doesn’t think it is of goo... (4 pages)View decision -
Decision Reference DRN-4745850
20 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4745850 The complaint Ms K complains that HSBC UK Bank Plc won’t refund the money she lost when she invested in a property development company. What happened Sometime in early 2019, Ms K says a real estate advisor recommended an opportunity to invest in a property development compa... (5 pages)View decision -
Decision Reference DRN-5292327
20 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldBanking and PaymentsDRN-5292327 The complaint Mr R complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY failed to offer him support when he was spending compulsively and experiencing financial harm. What happened Mr R has a compulsive spending problem which resulted in him gambling in an excess... (3 pages)View decision -
Decision Reference DRN-5355654
19 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5355654 The complaint Mr S is unhappy with HSBC UK Bank Plc. Mr S wanted to transfer some money abroad and when he visited his branch a staff member recommended he open a Global Money Transfer account (GMA). The transfer didn’t go through, and Mr S ended up using his original accoun... (2 pages)View decision -
Decision Reference DRN-5113993
19 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5113993 The complaint Mr A, through his representative, complains that National Westminster Bank Plc approved a credit card for him in August 2022 with a credit limit of £7,350 which he says he could not afford. What happened Mr A’s representative sent to NatWest its letter of comp... (3 pages)View decision -
Decision Reference DRN-5031623
19 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5031623 The complaint Mr G holds/held a credit card account with NewDay Ltd trading as Debenhams Mastercard (“NewDay”). Mr G’s complaint is about NewDay’s refusal to reimburse him money he says he lost due to fraud. What happened The circumstances of this complaint are well known to... (4 pages)View decision -
Decision Reference DRN-5169174
19 Mar 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5169174 Complaint Mrs S is unhappy that National Westminster Bank Public Limited Company (“NatWest”) didn’t reimburse her after she told it she’d fallen victim to a scam. Mrs S has brought this complaint with the assistance of a professional representative, but for simplicity’s sake... (2 pages)View decision -
Decision Reference DRN-5136017
19 Mar 2025 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-5136017 The complaint Ms M is unhappy that an electric car supplied to her under a hire purchase agreement with BMW Financial Services (GB) Limited (‘BMWFS’) had been misrepresented to her – it failed to achieve the range she was advised and the sale price she paid was higher than t... (4 pages)View decision -
Decision Reference DRN-5068027
19 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5068027 The complaint Mr M is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mr M has said and what Moneybarn has said, it should also be taken to include things s... (4 pages)View decision
