We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171071 results
-
Decision Reference DRN-5362205
6 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5362205 The complaint Mr P is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel impersonation scam after he was contacted by scammers claiming to be from HMRC and that he owed money. In an... (3 pages)View decision -
Decision Reference DRN-5590476
6 Aug 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldConsumer CreditDRN-5590476 The complaint Miss T complains that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (NatWest) was irresponsible in its lending to her. She wants all interest and charges she paid on her loan refunded along with statutory interest and any adverse information about the loan r... (3 pages)View decision -
Decision Reference DRN-5497254
6 Aug 2025 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5497254 The complaint A company that I will refer to as M, complains that Prepay Technologies Ltd closed its account and didn’t assist M with switching to another account. Mr A, a director of M, brings the complaint on behalf of M. Prepay Technologies Ltd provided M’s account on b... (3 pages)View decision -
Decision Reference DRN-5690612
6 Aug 2025 Santander Consumer (UK) Plc Not upheldConsumer CreditDRN-5690612 The complaint Ms S says Santander Consumer (UK) Plc (‘Santander’), irresponsibly lent to her. Ms S says that Santander didn’t take reasonable steps to ensure she could afford the repayments towards a conditional sale agreement to purchase a car. She says that if Santander h... (4 pages)View decision -
Decision Reference DRN-5374973
5 Aug 2025 Black Horse Limited Not upheldConsumer CreditDRN-5374973 The complaint Mr T complains that the caravan he acquired through Black Horse Limited (“BHL”), wasn’t of satisfactory quality. He wants to reject the caravan and end the finance agreement. What happened Mr T entered into a hire purchase agreement in May 2022 to acquire a new... (3 pages)View decision -
Decision Reference DRN-5690058
5 Aug 2025 Northern Bank Limited Not upheldBanking and PaymentsDRN-5690058 The complaint Mrs E complains that Northern Bank Limited trading as Danske Bank gave her misleading information about the application of non-sterling transaction fees to her account. What happened Mrs E holds a Mastercard Platinum Credit card with Danske Bank. Mrs E is unhap... (2 pages)View decision -
Decision Reference DRN-5064482
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5064482 THE COMPLAINT Mr H complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr H is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr H solely in this decision for ... (4 pages)View decision -
Decision Reference DRN-5646712
5 Aug 2025 Go Car Credit Limited Not upheldConsumer CreditDRN-5646712 The complaint Mr L is unhappy that a car supplied to him under a hire purchase agreement with Go Car Credit Limited (Go Car) was of an unsatisfactory quality. When I refer to what Mr L has said and what Go Car have said, it should also be taken to include things said on the... (4 pages)View decision -
Decision Reference DRN-5628173
5 Aug 2025 MARSHALL MOTOR GROUP LIMITED Not upheldConsumer CreditDRN-5628173 The complaint Mr F is unhappy that a car supplied to him under a hire purchase agreement with Marshall Motor Group Limited (Marshall) acting as supplying dealer and broker was mis-sold. When I refer to what Mr F has said and what Marshall have said, it should also be taken ... (3 pages)View decision -
Decision Reference DRN-5223398
5 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5223398 The complaint Mr K has complained that Bank of Scotland plc (trading as Halifax) won’t refund the money he lost after falling victim to a scam. What happened In 2023, Mr K found a cryptocurrency investment scheme, either through an online advert, or through a scammer he met ... (2 pages)View decision
