We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5406170
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5406170 The complaint Mr G, on behalf of a limited company, complains that Monzo Bank Limited didn’t do enough to help it when it told Monzo about a dispute it had with a merchant. This dispute was over services paid for using its Monzo business current account. What happened Mr G i... (3 pages)View decision -
Decision Reference DRN-5150029
19 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5150029 The complaint Miss W complains that Barclays Bank UK PLC did not fully reimburse her when she fell victim to a scam. What happened Miss W met an individual on social media and began talking with him. He told her about an investment opportunity he had been investing in for so... (3 pages)View decision -
Decision Reference DRN-5374759
19 Mar 2025 Metro Bank PLC Not upheldConsumer CreditDRN-5374759 The complaint Mr F, through a representative, says Metro Bank PLC, trading as RateSetter, irresponsibly lent to him. What happened RateSetter provided Mr F with a loan for £14,500 in August 2022. It had an APR of 5.94% and a 48-month term. The monthly repayments were £339.10... (3 pages)View decision -
Decision Reference DRN-5321357
19 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5321357 The complaint Mr M complains that Nationwide Building Society (NBS) acted irresponsibly in agreeing to his application for a credit card. What happened In June 2024 Mr M applied for a credit card account with NBS. His application was successful and a credit limit of £4,500 w... (3 pages)View decision -
Decision Reference DRN-5274207
19 Mar 2025 Volvo Car Financial Services UK Limited UpheldConsumer CreditDRN-5274207 The complaint Ms M is unhappy that a car supplied to her under a conditional sale agreement with Volvo Car Financial Services UK Limited was of an unsatisfactory quality. What happened In March 2023, Ms M was supplied with a new car through a conditional sale agreement with... (5 pages)View decision -
Decision Reference DRN-5384741
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5384741 The complaint Mr N complains that Monzo Bank Ltd (Monzo) won’t refund a £400 transaction which he says he didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr N says he lost his wa... (2 pages)View decision -
Decision Reference DRN-5297833
19 Mar 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5297833 The complaint Mr M has complained about two loans he took out with Loans 2 Go Limited. He says the loans were unaffordable and therefore shouldn’t have been given to him. What happened In April 2021 Mr M applied online for a £250 loan with Loans 2 Go. The loan was set to hav... (4 pages)View decision -
Decision Reference DRN-5408445
19 Mar 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5408445 The complaint Mr K F has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance “Barclays PF” rejected the late Mr M F’s claim against it under Section 140 of the Consumer Credit Act 1974. The complaint is about a solar panel system “the s... (6 pages)View decision -
Decision Reference DRN-4806347
19 Mar 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4806347 The complaint Mr D complains that Santander UK Plc won’t reimburse him money he lost after being defrauded. What happened In 2021, Mr D was looking to have renovations carried out at his family home and posted an ad online looking for recommendations. He received the details... (3 pages)View decision -
Decision Reference DRN-5362925
19 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5362925 The complaint Mr I is unhappy that Monzo Bank Ltd defaulted his account. What happened Mr I held a Monzo current account with an agreed overdraft facility of £500. In March 2024, Mr I’s account balance was slightly beyond the agreed overdraft limit, and on 25 March 2024, Mr ... (3 pages)View decision
