We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171071 results
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Decision Reference DRN-5609661
5 Aug 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5609661 The complaint Mr T complains that HSBC UK Bank Plc did not reimburse the funds he says he lost to a scam. What happened Mr T says he was introduced to an investment opportunity by his brother-in-law. This was with a company I will refer to as ‘X’ who taught individuals how t... (4 pages)View decision -
Decision Reference DRN-5282098
5 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5282098 The complaint Miss F complains that Monzo Bank Ltd (‘Monzo’) won’t reimburse her for payments she made to a scam. Miss F’s complaint is brought by a professional representative but for ease I will refer only to Miss F in this decision. What happened The detailed background t... (4 pages)View decision -
Decision Reference DRN-5609709
5 Aug 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5609709 The complaint Mr and Mrs T complain that HSBC UK Bank Plc did not reimburse the funds they lost to a scam. What happened Mr and Mrs T say they were introduced to an investment opportunity by a family member. This was with a company I will refer to as ‘X’ who taught individua... (3 pages)View decision -
Decision Reference DRN-5735627
5 Aug 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5735627 The complaint Mrs H complains that Lloyds Bank Plc didn’t do enough to protect her against losing money to what she says was a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key e... (3 pages)View decision -
Decision Reference DRN-5735277
5 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5735277 The complaint Mr N complains that Barclays Bank UK PLC (“Barclays”) unfairly lodged a fraud marker against him. What happened Mr N’s Barclays account received a payment for £3,582.06. Mr N transferred £576.06 of the funds to another of his own accounts and then withdrew the ... (3 pages)View decision -
Decision Reference DRN-5355475
5 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5355475 The complaint Mr S complains that Barclays Bank UK PLC (Barclays) is refusing to refund him the amount he says he lost as the result of multiple scams. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happen... (3 pages)View decision -
Decision Reference DRN-5674747
5 Aug 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5674747 The complaint Mr B has complained about several matters arising out of a loan taken from Clydesdale Financial Services Limited (the ‘Lender’) to pay for a timeshare. What happened In or around October 2007, Mr B – together with his wife – agreed to trade in an existing times... (4 pages)View decision -
Decision Reference DRN-5412097
5 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5412097 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel investment scam. He was contacted by the scammers after responding to ... (3 pages)View decision -
Decision Reference DRN-5400788
5 Aug 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5400788 The complaint A company, which I’ll refer to as D, complains that Barclays Bank UL PLC won’t reimburse it after it sent funds to an investment scam. Ms M, who is the director of D, brings the complaint on D’s behalf via a professional representative. For ease of reading, I’l... (4 pages)View decision -
Decision Reference DRN-5715095
5 Aug 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5715095 The complaint Mr and Mrs O complain that Bank of Scotland plc trading as Halifax (“Halifax”) acted irresponsibly when it increased their joint overdraft limit at various times over a number of years, times when they were struggling financially. What happened Mr and Mrs O ha... (5 pages)View decision
