We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5125762
7 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5125762 The complaint Mr P complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a job scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. It’s s... (4 pages)View decision -
Decision Reference DRN-5238084
7 Mar 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5238084 The complaint Mr A complains that Nationwide Building Society unfairly closed his basic bank account. What happened Mr A had a basic account with Nationwide which he’d opened in 2019. On 15 February 2024, Mr A received a credit of £39 into his basic bank account, from an in... (3 pages)View decision -
Decision Reference DRN-5345426
7 Mar 2025 Advantage Finance Ltd Not upheldConsumer CreditDRN-5345426 Complaint Mr T complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent ... (3 pages)View decision -
Decision Reference DRN-5345701
7 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5345701 Complaint Miss J has complained that Vanquis Bank Limited (“Vanquis”) irresponsibly provided a credit card as well and subsequent credit limit increases to her. She says that all of this credit was unaffordable and caused her continued financial difficulty. Background In Ja... (5 pages)View decision -
Decision Reference DRN-5374257
7 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5374257 The complaint Mr K complains Revolut Ltd didn’t do enough to help get a refund for a transaction made on his debit card. What happened Mr K purchased a pair of trousers in June 2024, while abroad. Upon returning home Mr K realised a security tag was still attached to the tr... (4 pages)View decision -
Decision Reference DRN-5346493
7 Mar 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5346493 Complaint Mr H has complained about a credit card Zopa Bank Limited (“Zopa”) provided to him. He says the credit card was irresponsibly provided to him as it was unaffordable. Background Zopa provided Mr H with a credit card which had a credit limit of £1,000.00 in August 2... (3 pages)View decision -
Decision Reference DRN-4887271
7 Mar 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4887271 The complaint Mr N complains that Lloyds Bank PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Some time before July 2019, Mr N saw an advert online for a property crowdfunding company. The company offered investors the op... (3 pages)View decision -
Decision Reference DRN-5318182
7 Mar 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5318182 The complaint Miss I says Vanquis Bank Limited (‘Vanquis’), irresponsibly lent to her. She says that it didn’t take reasonable steps to ensure she could afford the repayments towards a credit card. And it shouldn’t have provided her with £1,000 of credit without proper check... (4 pages)View decision -
Decision Reference DRN-5350768
7 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5350768 Complaint Mr G has complained about the overdraft charges Barclays Bank UK Bank Plc (“Barclays”) applied to his account. Mr G is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr G’s account were unfair as... (5 pages)View decision -
Decision Reference DRN-4887262
7 Mar 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-4887262 The complaint Mr N complains that Starling Bank Limited won’t refund the money he lost when he was the victim of what he feels was a scam. What happened Some time before July 2019, Mr N saw an advert online for a property crowdfunding company. The company offered investors ... (3 pages)View decision
