We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5365862
6 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5365862 The complaint Mr C complains that National Westminster Bank Plc (NatWest) won’t refund money he says he lost to an investment scam. What happened In 2017, Mr C invested in a company – Buy2Let/Raedex Consortium Ltd (“R”) – which leased cars. In September 2020, he made a furth... (7 pages)View decision -
Decision Reference DRN-5329062
6 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5329062 The complaint Mr G complains that Barclays Bank UK PLC trading as Barclaycard reduced the credit limit on his credit cards. What happened Mr G holds two credit cards with Barclays. On 8 October 2024 Barclays wrote to Mr G and advised him that the credit limit on the card end... (2 pages)View decision -
Decision Reference DRN-5175740
6 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5175740 The complaint Mr B complains Monzo Bank Ltd trading as Monzo unfairly restricted and closed the account he held with them. He also complains they unfairly recorded a CIFAs marker against him. He wants his account reinstated, the CIFAs marker removed and compensation for the ... (5 pages)View decision -
Decision Reference DRN-4988995
6 Mar 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-4988995 The complaint Mr J has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023 Mr J entered into a two-year fixed sum loan agreemen... (4 pages)View decision -
Decision Reference DRN-5120747
6 Mar 2025 Tesla Financial Services Limited Not upheldConsumer CreditDRN-5120747 The complaint Mr M is unhappy that a car supplied to him under a hire agreement with Tesla Financial Services Limited (‘Tesla’) was of an unsatisfactory quality. What happened In December 2020, Mr M was supplied with a new electric car through a hire agreement with Tesla. H... (3 pages)View decision -
Decision Reference DRN-5378112
6 Mar 2025 National Westminster Bank Plc UpheldMortgagesDRN-5378112 The complaint Miss A and Miss P complain that National Westminster Bank Plc charged them for, and relied on, an inaccurate valuation of their property when offering a new interest rate on their mortgage. What happened Miss A and Miss P have a mortgage with NatWest. Their pre... (5 pages)View decision -
Decision Reference DRN-4916761
6 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4916761 The complaint Mr H complains that Barclays Bank UK PLC (Barclays) won’t refund the money he lost to what he believes is a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here, but in summary I understand it ... (4 pages)View decision -
Decision Reference DRN-5299938
6 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5299938 The complaint Mrs G and Mr G are unhappy that Barclays Bank UK PLC trading as Tesco Bank (‘Barclays’) won’t allow them to close their account following the transfer of ownership from Tesco Personal Finance Limited (‘Tesco’). The account was jointly held by Mrs G and Mr G, bu... (2 pages)View decision -
Decision Reference DRN-5351579
6 Mar 2025 Skrill Limited Not upheldBanking and PaymentsDRN-5351579 The complaint X complains that Skrill Limited refused to process several withdrawals from their account and that it hasn’t complied with their instructions to close the account by transferring the balance to their nominated bank account with C, or an alternative bank account... (2 pages)View decision -
Decision Reference DRN-5314399
6 Mar 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5314399 The complaint Mr G is bringing the complaint on behalf of the estate of Mr C. He has done all the work and for ease I will refer to Mr G where possible throughout this decision. Mr G is unhappy with National Westminster Bank Plc’s handling of his request to open a joint exe... (3 pages)View decision
