We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
-
Decision Reference DRN-4896274
6 Mar 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4896274 The complaint Dr H and Mr W hold a joint account with Santander UK Plc (“Santander”). Dr H’s complaint is about Santander’s refusal to reimburse her money she says she lost due to a scam. Dr H is represented by Refundee in this matter. However, where appropriate, I will ref... (4 pages)View decision -
Decision Reference DRN-5377447
6 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5377447 The complaint Miss O complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In March 2016, Miss O acquired a used car financed by a conditional sale agreeme... (4 pages)View decision -
Decision Reference DRN-5226823
6 Mar 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5226823 The complaint Mr A complains Monzo Bank Ltd recorded a marker against him on a national fraud database. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr A held an account with Monzo. On 15 December 2023, the account received a ... (4 pages)View decision -
Decision Reference DRN-5178657
6 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5178657 The complaint N, a limited company, complaints that Wise Payments Limited closed their account without notice. N is represented by a director, Mr C. What happened N held a multi-currency account with Wise. But in October 2023 Wise carried out a review of N’s account, and u... (2 pages)View decision -
Decision Reference DRN-4962712
6 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4962712 The complaint Miss G complains that Revolut Ltd (“Revolut”) won’t reimburse the money she lost when she fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again in full here. Instead, I’ll summarise what ... (7 pages)View decision -
Decision Reference DRN-5376845
6 Mar 2025 TIDE PLATFORM LTD Not upheldBanking and PaymentsDRN-5376845 The complaint Mr A, on behalf of G, complains that Tide Platform Ltd refunded only 50% of the money G lost as the result of an authorised push payment (APP) scam. What happened As both parties are familiar with the details of the scam I won’t repeat them in full here. In sum... (3 pages)View decision -
Decision Reference DRN-5376785
6 Mar 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5376785 The complaint Ms K is unhappy that Lloyds Bank PLC has decided not to refund her after she was the victim of a scam. What happened I set out the background to this complaint in my provisional decision, the facts of which are not in dispute. But in summary Ms K fell victim t... (4 pages)View decision -
Decision Reference DRN-5352509
6 Mar 2025 National Westminster Bank Plc UpheldMortgagesDRN-5352509 The complaint Mr and Mrs W are unhappy that they were given incorrect information about their mortgage by National Westminster Bank Plc. Mr and Mrs W say that, as a result, they have suffered financial detriment, for which they would like the bank to compensate them. What h... (4 pages)View decision -
Decision Reference DRN-4964477
6 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4964477 The complaint Mr A complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-5375414
6 Mar 2025 Elderbridge Limited UpheldMortgagesDRN-5375414 The complaint Mrs C has complained about how Elderbridge Limited has dealt with her secured loan account. She says Elderbridge’s recent actions were contrary to how her account should have been handled due to her bankruptcy in 2013. Mrs C is also unhappy with how Elderbridge... (5 pages)View decision
