We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171072 results
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Decision Reference DRN-5272152
31 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5272152 The complaint Ms U has complained that Monzo Bank Ltd won’t refund the money which she explained she lost in a scam. What happened Ms U explained that she was introduced to an investor’s group, where two cryptocurrency investment schemes were promoted. She explained that the... (3 pages)View decision -
Decision Reference DRN-5726175
31 Jul 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5726175 The complaint Mr B’s complaint is, in essence, that Clydesdale Financial Services Limited trading as Barclays Partner Finance (‘the Lender’), acted unfairly and unreasonably by: (1) Being party to an unfair credit relationship with him under Section 140A of the Consumer Cre... (3 pages)View decision -
Decision Reference DRN-5725705
31 Jul 2025 Shawbrook Bank Limited Not upheldConsumer CreditDRN-5725705 The complaint Mr B’s complaint is, in essence, that Shawbrook Bank Limited (‘the Lender’), acted unfairly and unreasonably by (1) Being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (‘CCA’). (2) Deciding against paying a... (3 pages)View decision -
Decision Reference DRN-4929181
31 Jul 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-4929181 The complaint Miss A complains NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (‘NatWest’) won’t reimburse over £5,000 that she lost when she fell victim to an employment scam. What happened Miss A had uploaded her CV on recruitment sites in pursuit of work. She was contac... (5 pages)View decision -
Decision Reference DRN-5194248
31 Jul 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5194248 The complaint Mrs M complains that Bank of Scotland plc, trading as Halifax (‘Halifax’), didn’t do enough to protect her when she made a payment to a property investment opportunity that she now considers was a scam. Mrs M brings her complaint with the assistance of a profe... (3 pages)View decision -
Decision Reference DRN-5727815
31 Jul 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5727815 The complaint Mr O complains that Wise Payments Limited closed his account without notice and that it has not properly accounted for the funds held at the time of closure. What happened In July 2024 Mr O contacted Wise to query a payment which had been made from his account.... (2 pages)View decision -
Decision Reference DRN-5663579
31 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5663579 The complaint Miss M complains that Monzo Bank Ltd won’t refund money she says she lost to an investment scam. Miss M is being supported in making her complaint by a representative. But for ease, I’ll only refer to Miss M in this decision. What happened The background to thi... (6 pages)View decision -
Decision Reference DRN-5559977
31 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5559977 The complaint Mr M complains Barclays Bank UK PLC has provided poor customer service. What happened Mr M called Barclaycard with settlement details for a complaint we’d decided and says his compensation was paid into the wrong account. He called Barclaycard on other occasion... (1 page)View decision -
Decision Reference DRN-5721673
31 Jul 2025 Carmoola Limited UpheldConsumer CreditDRN-5721673 The complaint Mr W complains about the quality of a used car he acquired through a hire purchase agreement with Carmoola Limited (‘Carmoola’). Mr W says that the car has a problem with the steering system that started not long after he bought it, and he has been unable to us... (6 pages)View decision -
Decision Reference DRN-5719974
31 Jul 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5719974 The complaint Mr L complains that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance was irresponsible in its lending to him. He wants all interest and charges he has paid on his loan refunded along with statutory interest and any adverse information removed fro... (3 pages)View decision
