We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162956 results
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Decision Reference DRN-5369940
4 Mar 2025 Klarna Bank AB (publ) UpheldConsumer CreditDRN-5369940 The complaint Mr M complains about how Klarna Bank AB (publ) has administered his various credit agreements. What happened Mr M has several credit agreements with Klarna. In 2024, he complained about issues he’d had with his repayments. In short, Mr M said that Klarna was at... (4 pages)View decision -
Decision Reference DRN-5216589
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5216589 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (11 pages)View decision -
Decision Reference DRN-5110017
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110017 The complaint Mr F is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (3 pages)View decision -
Decision Reference DRN-5079629
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5079629 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms E is being represented by a claims management company this complaint. What happened The detailed background to this complaint is well-known to the parti... (3 pages)View decision -
Decision Reference DRN-4954450
4 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4954450 The complaint Mr F complains that Wise Payments Limited trading as Wise won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In late 2023 Mr F... (3 pages)View decision -
Decision Reference DRN-4958839
4 Mar 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4958839 The complaint Mr T complains that Barclay Bank UK PLC did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurr... (5 pages)View decision -
Decision Reference DRN-5173143
4 Mar 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5173143 The complaint Mr R complains that NewDay Ltd irresponsibly lent him money on a credit card. What happened Mr R applied for a credit card with NewDay in September 2019. NewDay offered him a card with an initial credit limit of £1,200. NewDay subsequently increased the credit ... (3 pages)View decision -
Decision Reference DRN-4897152
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4897152 The complaint Mr T complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr T found an investment opportunity on social media and was added to a group led by two individuals. He was convinced to invest in a certain cryptocurrency coi... (3 pages)View decision -
Decision Reference DRN-5330399
4 Mar 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5330399 The complaint Miss S says NatWest failed to offer her support when she was spending compulsively and experiencing financial harm. Background Miss S has a compulsive spending problem which resulted in her gambling in an excessive and harmful way. She says that this impacted ... (5 pages)View decision -
Decision Reference DRN-5148310
4 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5148310 The complaint Mrs W complains that HSBC UK Bank Plc did not carry out appropriate checks when she closed her investments with them. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mrs W fell... (3 pages)View decision
