We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5345758
27 Feb 2025 Loans Warehouse Ltd UpheldMortgagesDRN-5345758 The complaint Miss C complains that Loans Warehouse Ltd gave her unsuitable advice to take out a second charge mortgage (secured loan). What happened In 2023, acting on Loans Warehouse’s advice, Miss C took a secured loan. She borrowed £34,000 plus fees of £2,585, over a ter... (7 pages)View decision -
Decision Reference DRN-5227156
27 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5227156 The complaint Mr M complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr M held an account with Monzo. On 25 May 2024, the account received ... (3 pages)View decision -
Decision Reference DRN-5224523
27 Feb 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5224523 The complaint Miss M complains that TSB Bank plc didn’t fairly administer her credit card account with it. What happened Miss M’s complaint relates to a number of problems with her Platinum credit card account with TSB. She has disputed a number of payments; complained about... (5 pages)View decision -
Decision Reference DRN-5035019
27 Feb 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5035019 The complaint Mr M complains that the car he acquired through a hire purchase agreement with Tandem Motor Finance Limited (“TMFL”) wasn’t of satisfactory quality. He wants to reject the car. What happened Mr M entered a hire purchase agreement in December 2023 to acquire a u... (3 pages)View decision -
Decision Reference DRN-5061768
27 Feb 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5061768 The complaint Mr M complains that Healthcare Finance Limited failed to provide a full refund in response to a claim he made to it about the failure of a supplier to deliver the dental treatment which he paid for with credit it provided. What happened In September 2023 Mr M e... (2 pages)View decision -
Decision Reference DRN-5359643
27 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5359643 The complaint U, a limited company, complains that Revolut Ltd won’t refund them for transactions that they say they didn’t agree to. They’d like the funds returned, along with interest. For this case U have appointed representatives, but for ease of reading in this decisio... (5 pages)View decision -
Decision Reference DRN-5209910
27 Feb 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5209910 The complaint Mr R complains about how TSB Bank plc (“TSB”) handled a claim he made in relation to transactions on his credit card. Mr R has been represented throughout his complaint. For clarity, I’ve only referred to Mr R throughout this decision. What happened Mr R purcha... (3 pages)View decision -
Decision Reference DRN-4949241
27 Feb 2025 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4949241 The complaint Mr S is unhappy that a car supplied to him under a hire purchase agreement with Specialist Motor Finance Limited (‘SMF’) was of an unsatisfactory quality. What happened In November 2023, Mr S was supplied with a used car through a hire purchase agreement with ... (5 pages)View decision -
Decision Reference DRN-5043741
27 Feb 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-5043741 The complaint Mr K complains that BMW Financial Services(GB) (t/a ALPHERA Financial Services) (“BMW”) didn’t correctly manage his payments and this adversely affected the settlement of the account. What happened Mr K entered into a hire purchase agreement in April 2019 for a... (3 pages)View decision -
Decision Reference DRN-5162189
27 Feb 2025 TSB Bank plc UpheldBanking and PaymentsDRN-5162189 The complaint Mrs H is a sole trader and was previously a partner in a partnership that I’ll call H. She complains that TSB Bank plc treated H’s business accounts and bounce back loan (“BBL”) unfairly when her husband and business partner passed away. What happened The partn... (3 pages)View decision
