We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5434442
1 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434442 The complaint Miss T is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. The complaint is brought on Miss T’s behalf by a professional representative. What happened The background to this complaint is well known to both parties, so I won’t repeat everythi... (4 pages)View decision -
Decision Reference DRN-5657286
1 Jul 2025 TM Advances Limited Not upheldConsumer CreditDRN-5657286 The complaint Mr W, through a representative, says TM Advances Limited, irresponsibly lent to him. What happened Mr W took out a loan for £1,500 over 30 months from TM Advances on 15 March 2023. The monthly repayments were £159. Mr W says TM Advances failed to conduct propor... (2 pages)View decision -
Decision Reference DRN-5413732
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5413732 The complaint Mr O complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr O had an account with Monzo. In October 2024... (3 pages)View decision -
Decision Reference DRN-5625484
1 Jul 2025 MoneyGram International Limited UpheldBanking and PaymentsDRN-5625484 The complaint Mr C says MoneyGram International Limited hasn’t assisted him in recovering an international payment that he asked it to make for him. He says he’s lost out as a result. What happened Mr C used MoneyGram’s payment services to send money to his daughter in New Z... (3 pages)View decision -
Decision Reference DRN-5659748
1 Jul 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5659748 The complaint Mrs B complains that Nationwide Building Society didn’t do enough to prevent her from falling victim to a scam. She also doesn’t think they should’ve agreed a loan in her name. Mrs B has used a representative to help her with her complaint. But, for ease of re... (7 pages)View decision -
Decision Reference DRN-5659787
1 Jul 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5659787 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. After responding to an advert promoting cryptocurrenc... (7 pages)View decision -
Decision Reference DRN-5604159
1 Jul 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5604159 The complaint Mr B is unhappy that Capital One (Europe) plc won't reclaim a payment from a merchant made via continuous payment authority using expired card details. What happened On 24 November 2024, a merchant took an annual service fee from Mr B's Capital One ac... (2 pages)View decision -
Decision Reference DRN-5501493
1 Jul 2025 Madison CF UK Limited Not upheldConsumer CreditDRN-5501493 The complaint Mr I complains that Madison CF UK Limited trading as 118118 Money (‘118’) didn’t report his credit card payment arrangement fairly to the Credit Reference Agencies (‘CRAs’) and he’d like this to be rectified. What happened In April 2024 Mr I spoke with 118 and ... (2 pages)View decision -
Decision Reference DRN-5605394
1 Jul 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5605394 The complaint Mr W complains NewDay Ltd trading as Aqua (NewDay) failed to carry out sufficient financial checks before providing him with a credit card account and subsequently increased the credit limit on that account. What happened Mr W says NewDay approved a credit card... (3 pages)View decision -
Decision Reference DRN-5395773
1 Jul 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5395773 The complaint Mrs H complains that Vanquis Bank Limited have irresponsibly lent to her. Mrs H is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mrs H herself. Wh... (3 pages)View decision
