We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162078 results
-
Decision Reference DRN-5288391
10 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5288391 The complaint Mr A complains about the service provided by Bank of Scotland plc (BoS) when it stopped an overseas bank transaction and blocked his account. Mr A is seeking an unblocking of his account and wants to transfer his funds to another bank account. What happened Mr... (3 pages)View decision -
Decision Reference DRN-5299326
10 Feb 2025 Shawbrook Bank Limited UpheldConsumer CreditDRN-5299326 The complaint Mr E and Miss R complain that Shawbrook Bank Limited (the “Lender”) failed to accept its liability for the mis-selling of timeshares it had financed the purchase of in November 2016 and August 2017. They also complain the Lender irresponsibly granted them loans... (16 pages)View decision -
Decision Reference DRN-4680731
10 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4680731 The complaint Mr D complains that Monzo Bank Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties so I won’t repeat it all in detail here. But in su... (4 pages)View decision -
Decision Reference DRN-4801568
10 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4801568 The complaint Mr S complains that HSBC UK Bank Plc trading as first direct (“First Direct”) hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, M... (2 pages)View decision -
Decision Reference DRN-5156303
10 Feb 2025 HSBC UK Bank Plc Not upheldConsumer CreditDRN-5156303 The complaint Mr V complains that HSBC UK Bank Plc irresponsibly lent him a personal loan. What happened In July 2021 Mr V took a personal loan with HSBC. He borrowed £9,350 over a term of 60 months at an APR of 7.9%, giving a monthly payment of £187.97. In 2024, Mr V compla... (3 pages)View decision -
Decision Reference DRN-5318157
10 Feb 2025 Melton Mowbray Building Society Not upheldBanking and PaymentsDRN-5318157 The complaint Mr H complains Melton Mowbray Building Society trading as The Melton Building Society (Melton) provided poor customer service when he telephoned for a password. What happened Mr H says he telephoned Melton on the 23 September 2024 to obtain a password to set up... (3 pages)View decision -
Decision Reference DRN-5295752
10 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5295752 The complaint Mr E complains about the service he received from Bank of Scotland plc trading as Halifax (“Halifax”) when trying to utilise an Additional Permitted Subscription (APS) and deposit funds into his ISA with it. Mr E says Halifax failed to complete the APS transfer... (4 pages)View decision -
Decision Reference DRN-5111262
10 Feb 2025 Go Car Credit Limited UpheldConsumer CreditDRN-5111262 The complaint Mr H complains that a car that was supplied to him under a hire purchase agreement with Go Car Credit Limited wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint in November 2024. I described what had happened in the ... (6 pages)View decision -
Decision Reference DRN-5182547
10 Feb 2025 Worldremit Limited Not upheldBanking and PaymentsDRN-5182547 The complaint Mr A complains that Worldremit Limited (WR) won’t provide a refund following what he says was an unauthorised change to a payment he’d made. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief ov... (3 pages)View decision -
Decision Reference DRN-4999073
10 Feb 2025 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4999073 The complaint Miss K complains about PayPal’s (Europe) Sarl et Cie SCA (“PayPal”) decision to lend to her. What happened I sent Miss K and PayPal my provisional findings on this complaint on 8 January 2025. A copy of that decision is attached and forms part of this final dec... (9 pages)View decision
