We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 162078 results
-
Decision Reference DRN-5277791
7 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5277791 The complaint Mr B complains that NewDay Ltd trading as Fluid was irresponsible in its lending to him. He wants all interest and charges refunded along with statutory interest. Mr B is represented by a third party but for ease of reference I have referred to Mr B throughout ... (3 pages)View decision -
Decision Reference DRN-5219933
7 Feb 2025 LeasePlan UK Limited UpheldConsumer CreditDRN-5219933 The complaint Mr F complains about the lack of response from LeasePlan UK Limited (LeasePlan) and their failure to provide him with information to settle his hire agreement with them. Mr F has been represented on this complaint. But to keep things simple I’ll only refer to M... (3 pages)View decision -
Decision Reference DRN-5254703
7 Feb 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5254703 The complaint Miss M complains that the car she acquired through a hire purchase agreement with Blue Motor Finance Ltd (“Blue Motor”) is not of satisfactory quality. What happened Miss M acquired a used car in late September 2023 from Blue Motor. The car was around seven yea... (3 pages)View decision -
Decision Reference DRN-5288705
7 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5288705 The complaint Miss D complains Lloyds Bank didn’t handled a direct debit guarantee claim properly. What happened Miss D has an account with Lloyds Bank. Miss D says she was going through her old statements when she discovered that she’d paid her local council approximately £... (2 pages)View decision -
Decision Reference DRN-5255466
7 Feb 2025 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5255466 The complaint Mr S complains about the service he received from American Express Services Europe Limited (“Amex”). What happened Mr S says that he had an impeccable credit history until an unjust redundancy impacted him both financially and mentally. He says that, in March ... (3 pages)View decision -
Decision Reference DRN-4672258
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4672258 The complaint Mr D complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund her the money he has lost as a result. What happened Mr D unfortunately fell victim to a safe account scam. ... (3 pages)View decision -
Decision Reference DRN-4823256
7 Feb 2025 BMW Financial Services(GB) Limited Not upheldConsumer CreditDRN-4823256 The complaint Mr H complains about the quality of a car supplied to him under a hire purchase agreement by BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (“BMWFS”). What happened Mr H acquired a used car under a 49 month hire purchase agreement with... (4 pages)View decision -
Decision Reference DRN-5310107
7 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5310107 The complaint Mr T is unhappy with Nationwide Building Society. Mr T opened an account with Nationwide specifically to receive a large payment from a solicitor abroad. The money didn’t go through, and Mr T was still charged a fee for it. What happened When Mr T first opened... (2 pages)View decision -
Decision Reference DRN-5175679
7 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5175679 The complaint Mr B, through his representative, complains that Vanquis Bank Limited lent to him irresponsibly by approving a credit card for him in July 2016 and then increasing the credit limits three times from £500 to £3,500 over the following years. Mr B, through his rep... (4 pages)View decision -
Decision Reference DRN-5312983
7 Feb 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5312983 The complaint Mr S complains that NewDay Ltd didn’t do enough to safeguard him when he was gambling and spending high volumes with an overseas online ‘mystery box’ seller. What happened Mr S had five credit cards with NewDay under the brand names, Pulse, Fluid and Aqua. In J... (3 pages)View decision
