We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5155427
27 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5155427 The complaint Mrs L complains that Lloyds Bank PLC won’t refund all the money she lost when she was the victim of what she feels was a scam. What happened In August 2021, a friend of Mrs L’s recommended an investment company to her that they had been using and had earned th... (3 pages)View decision -
Decision Reference DRN-4883482
27 Feb 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4883482 The complaint Mrs G complains that Santander UK Plc (‘Santander’) won’t refund the money she lost as the result of a rogue builder. What happened In early 2022, Mrs G and her daughter were looking to substantially renovate their home. They were recommended a builder by a lo... (4 pages)View decision -
Decision Reference DRN-5317596
26 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5317596 The complaint Mr B complains that his credit card issued by Barclays Bank UK PLC trading as Barclaycard wouldn’t work when he tried to use it to withdraw cash and pay for car hire whilst he was abroad. What happened Mr B has a Barclaycard credit card. At the end of August 20... (2 pages)View decision -
Decision Reference DRN-5311166
26 Feb 2025 Lendable Ltd Not upheldConsumer CreditDRN-5311166 The complaint Mr S complains that Lendable Ltd defaulted his account even though he resumed monthly payments after he received a default notice. What happened Mr S has a loan account with Lendable. The loan was taken out on 6 March 2023 in the sum of £6,315.00 for a term of ... (3 pages)View decision -
Decision Reference DRN-5348146
26 Feb 2025 ClearBank Limited Not upheldBanking and PaymentsDRN-5348146 The complaint A company, which I’ll refer to as M, complains that ClearBank Limited has declined to refund an unauthorised payment. Mr and Mrs M, who are directors of M have brought the complaint on M’s behalf. M holds a business bank account with Tide and Tide’s bank accoun... (4 pages)View decision -
Decision Reference DRN-5271807
26 Feb 2025 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5271807 The complaint Mr N complains that Sainsbury’s Bank Plc wrongly declined his claim under section 75 of the Consumer Credit Act 1974 (“section 75”) after work on his central heating system was not carried out to a satisfactory and was not completed. What happened In February 2... (3 pages)View decision -
Decision Reference DRN-5355207
26 Feb 2025 Sky UK Limited Not upheldConsumer CreditDRN-5355207 The complaint Ms L complains about the outstanding amount owed under a fixed sum loan agreement she has with Sky UK Limited. What happened In November 2023, Ms L took out a fixed sum loan agreement with Sky, to pay for a brand new mobile telephone device. Ms L says that as p... (3 pages)View decision -
Decision Reference DRN-5359146
26 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5359146 The complaint Ms H is unhappy that Nationwide Building Society didn’t contact her when they didn’t receive ISA reinvestment instructions from her. What happened Ms H has a fixed-term ISA with Nationwide which she had held for many years and reinvested several times. Ms H’s ... (3 pages)View decision -
Decision Reference DRN-5284931
26 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5284931 The complaint Mr M complains about the service he received from NewDay Ltd trading as Marbles. What happened Mr M has a credit card account with Marbles. As he has been experiencing financial difficulties, Marbles agreed to a payment holiday and then breathing space. Mr M is... (3 pages)View decision -
Decision Reference DRN-5357627
26 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5357627 The complaint Miss F complains Barclays Bank UK PLC trading as Barclaycard hasn’t accepted a promissory note as payment towards her outstanding credit card balance. What happened In September 2024, Miss F wrote to Barclaycard with a promissory note a... (2 pages)View decision
