We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 185209 results
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Decision Reference DRN-6146168
9 Apr 2026 NewDay Ltd Not upheldBanking and PaymentsDRN-6146168 The complaint Miss B complains that NewDay Ltd trading as Aqua lent to her irresponsibly when they provided her with a credit card and increased the limit on a number of occasions. She’s also raised concerns about her interest rate and the ‘Aqua Coach’ facility. What happen... (4 pages)View decision -
Decision Reference DRN-6220798
9 Apr 2026 Starling Bank Limited Not upheldBanking and PaymentsDRN-6220798 The complaint Mr C complains that Starling Bank Limited failed to identify that he had gambling problems and as a result he lost considerable sums of money on gambling. What happened Mr C says that particularly in the period between September and December 2025 he spent over ... (3 pages)View decision -
Decision Reference DRN-6249413
9 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-6249413 The complaint Mr A complains that Barclays Bank UK PLC (‘Barclays’) registered a Cifas marker against him without due cause, and incorrectly reported a default to credit reference agencies. What happened The circumstances of this complaint are well known to both parties, so ... (3 pages)View decision -
Decision Reference DRN-6280313
9 Apr 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6280313 The Complaint Mr B complains that Nationwide Building Society (“Nationwide”) didn’t fairly or reasonably deal with a claim he made under Section 75 of the Consumer Credit Act 1974 (“the CCA”) in relation to a product bought, in part, using a credit card on 27 January 2016. ... (4 pages)View decision -
Decision Reference DRN-6244400
9 Apr 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-6244400 The complaint A, a limited company, complains that it lost out financially when HSBC Bank Plc restricted its account whilst it conducted an account review. A further complains that HSBC Bank Plc suspended its telephone banking in error. A is represented in this complaint by ... (2 pages)View decision -
Decision Reference DRN-6273881
9 Apr 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6273881 The complaint and background Mr S, via a representative, complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to an investment scam. Mr S brought his complaint to our Service as Revolut had declined to reimburse him for his losses. Throu... (5 pages)View decision -
Decision Reference DRN-6254667
9 Apr 2026 Nationwide Building Society Not upheldBanking and PaymentsDRN-6254667 The complaint Mrs P is unhappy that Nationwide Building Society (“Nationwide”) won’t refund the money she paid for tickets that she now considers to be a scam. What happened I’m not going to cover all the points raised in detail. The view of 16 February 2026 covered the det... (4 pages)View decision -
Decision Reference DRN-5886718
9 Apr 2026 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5886718 The complaint D, a limited company, complains that Lloyds Bank Plc didn’t do enough to recover their funds when they were the victims of an email intercept scam. They’d like Lloyds to reimburse them for their losses. What happened In December 2024 D were the victims of an e... (2 pages)View decision -
Decision Reference DRN-6145950
9 Apr 2026 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-6145950 The complaint A company, which I’ll refer to as ‘A’, complains that Lloyds Bank PLC (‘Lloyds’) won’t reimburse funds lost to what its director says was a scam. Mr M, who is a director of A, brings the complaint on A’s behalf. What happened Mr M says that he saw a social medi... (4 pages)View decision -
Decision Reference DRN-6126558
9 Apr 2026 Lloyds Bank PLC Not upheldConsumer CreditDRN-6126558 The complaint Mr G complains that Lloyds Bank PLC unfairly defaulted his loan. What happened In January 2025, Mr G contacted the bank to explain he was experiencing financial difficulties. Lloyds agreed to some supportive forbearance measures in the months that followed but... (3 pages)View decision