We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5247925
26 Feb 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5247925 The complaint Mr F complains that The Royal Bank of Scotland Plc (RBS) did not provide the requested statement of account to prove the correct balance on his outstanding debt. What happened Mr F says he had an outstanding RBS debt that was passed to a debt collection agency... (2 pages)View decision -
Decision Reference DRN-4580501
26 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4580501 Complaint Mr H is unhappy that Lloyds Bank PLC didn’t reimburse him after he told it he’d fallen victim to a scam. Background In early 2022, Mr H met a woman online, whom I will refer to as Ms M, through a widely used dating website. After initial exchanges on the site, they... (3 pages)View decision -
Decision Reference DRN-5003623
26 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5003623 The complaint Miss C complains that Revolut Ltd didn’t do enough to protect her when she made payments toward a scam, and that it hasn’t refunded her since she discovered that scam. What happened The background to this complaint is well-known to all parties and so I’ll only ... (10 pages)View decision -
Decision Reference DRN-5318300
26 Feb 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5318300 The complaint Mrs D complains that Vanquis Bank Limited lent irresponsibly when it approved her credit card application and later increased the credit limit. What happened Mrs D applied for a credit card with Vanquis in January 2017. In her application, Mrs D said she was r... (3 pages)View decision -
Decision Reference DRN-5323272
26 Feb 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-5323272 The complaint Mr G complains that Tesco Personal Finance Limited trading as Tesco Bank lent irresponsibly when it approved his credit card application. What happened Mr G applied for a Tesco Bank credit card in May 2023. Mr G’s application said he was employed with a monthl... (3 pages)View decision -
Decision Reference DRN-5286447
26 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5286447 The complaint Mr K, via a representative, complains that Barclays Bank UK PLC (“Barclays”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again... (3 pages)View decision -
Decision Reference DRN-5318538
26 Feb 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5318538 The complaint Mr C complains that Zopa Bank Limited lent irresponsibly when it approved his credit card application. What happened Mr C applied for a credit card in July 2022. In his application, Mr C said he was employed with an income of £20,000 and living with his parent... (2 pages)View decision -
Decision Reference DRN-5033383
26 Feb 2025 Close Brothers Limited Not upheldConsumer CreditDRN-5033383 Complaint Mr S has complained about the quality of a car that Close Brothers Limited (trading as “Close Brothers” Motor Finance) supplied to him through a conditional sale agreement. Background In November 2022, Close Brothers provided Mr S with finance for a used car. The ... (6 pages)View decision -
Decision Reference DRN-5356259
26 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356259 The complaint Mrs T complains that Revolut Ltd (‘Revolut’) won’t refund the money that she lost to an investment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mrs T throughout this decision. What happened The background to this ... (13 pages)View decision -
Decision Reference DRN-5331856
26 Feb 2025 Madison CF UK Limited Not upheldConsumer CreditDRN-5331856 The complaint Mr L complains that Madison CF UK Limited trading as 118 118 Money lent irresponsibly when it approved his loan application. What happened Mr L applied for a loan of £2,000 with 118 118 Money in September 2018. In his application, Mr L said he was earning £3,1... (2 pages)View decision
