We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4826198
22 Oct 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4826198 The complaint Mr H has complained that American Express Services Europe Limited (AESEL) (‘Amex’) has closed his credit card account. What happened Mr H had an account with Amex, but it decided to close it. Mr H feels this was unfair, particularly as it had recently made two ... (1 page)View decision -
Decision Reference DRN-5066922
22 Oct 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5066922 The complaint Mr R complains that Tesco Personal Finance PLC trading as Tesco Bank sent him a Notice of Sums in Arrears letter even though he’d set up a direct debit for his monthly minimum payment. What happened Mr R holds a Tesco Bank credit card. On 21 June 2024 Tesco Ban... (3 pages)View decision -
Decision Reference DRN-4784117
22 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4784117 The complaint Mr M has complained that HSBC UK Bank Plc closed his credit card account without telling him. What happened In December 2023, Mr M contacted HSBC to ask it to reissue his credit card, and was told this was being processed. However, he later discovered that his ... (2 pages)View decision -
Decision Reference DRN-4716544
22 Oct 2024 Pay Later Financial Services Limited UpheldConsumer CreditDRN-4716544 The complaint Miss C complains that Pay Later Financial Services Limited, trading as Fly Now Pay Later, has treated her unfairly in relation to some flights. What happened In March 2020 Miss C used finance from Pay Later Financial Services Limited (PLFS) in th... (2 pages)View decision -
Decision Reference DRN-5094181
22 Oct 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5094181 The complaint Mr C has complained that Tesco Personal Finance PLC trading as Tesco Bank acted irresponsibly when it provided him with a credit card in 2017. The limit of the card was increased twice in 2018 and 2019, Mr C has said that all lending decisions made by Tesco in ... (3 pages)View decision -
Decision Reference DRN-4979104
22 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4979104 The complaint Mr E is unhappy with several aspects of the service he’s received from Nationwide Building Society surrounding a review they conducted on his accounts. What happened Mr E received a letter from Nationwide which said that they urgently needed to know more about ... (3 pages)View decision -
Decision Reference DRN-4988648
22 Oct 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4988648 The complaint Mr S complains that Creation Financial Services Limited has reported him as being linked to an address he has never lived at. He wants the address removed and his credit file amended, an apology and compensation for the upset caused. What happened Mr S says tha... (2 pages)View decision -
Decision Reference DRN-4926329
22 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4926329 The complaint Mr H complains about the service he received from HSBC UK Bank Plc trading as first direct (“FD”) when it cancelled his direct debits (DD) and was logged out of FD’s app during a mobile chat. What happened Mr H switched his bank account in 2021 over to FD from ... (3 pages)View decision -
Decision Reference DRN-5097102
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5097102 The complaint Mrs W complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Mrs W fell victim to a task-based job scam, after she was contacted via a messaging platform about a remote job opportunity. She was told she had to compl... (3 pages)View decision -
Decision Reference DRN-4959990
22 Oct 2024 Topaz Finance Limited UpheldMortgagesDRN-4959990 The complaint This complaint follows on from a decision I issued on 8 October 2024 when I confirmed that I can only consider the following issues in relation to Mr and Mrs N’s mortgage held with Topaz Finance Limited trading as Heliodor Mortgages (and referred to here as Top... (7 pages)View decision
