We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5095494
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5095494 The complaint Mr G complains that Revolut Ltd won’t refund money he lost as a result of a scam. What happened Mr G fell victim to an impersonation scam. He’s explained he received a call from ‘Lloyds’ saying that someone had tried to make a payment from his account. He said ... (6 pages)View decision -
Decision Reference DRN-4818153
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4818153 The complaint Mrs A complains that Moneybarn No. 1 Limited (Moneybarn) cancelled the repayment plan set up to repay a conditional sale agreement. What happened In August 2022 Mrs A was supplied with a used car through a conditional sale agreement with Moneybarn. She paid an ... (2 pages)View decision -
Decision Reference DRN-5079724
21 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5079724 The complaint Mr I is unhappy that Bank of Scotland plc, trading as Intelligent Finance (“IF”) closed his account having previously confirmed to him that they wouldn’t be doing so. What happened In early 2023, Mr I received notice from IF that his account would be closing i... (4 pages)View decision -
Decision Reference DRN-5076125
21 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5076125 The complaint Mr S complains that NewDay Ltd trading as BIP lent irresponsibly when it approved his credit card application and went on to increase the credit limit. What happened Mr S applied for a credit card with BIP in January 2022. In his application, Mr S said he was ... (3 pages)View decision -
Decision Reference DRN-4897425
21 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4897425 The complaint Mr G has complained HSBC UK Bank plc won’t remove a fraud-related marker they’ve lodged in his name. What happened Mr G applied for an account with another bank. His application was rejected. He subsequently discovered a fraud-related marker in his name which H... (2 pages)View decision -
Decision Reference DRN-4978468
21 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4978468 The complaint Miss B complains that Creation Consumer Finance Ltd lent to her irresponsibly. What happened On 4 August 2021, a hire purchase agreement for a car was set up in Miss B’s name. She says she was unaware of the agreement and only found out about it when her then p... (4 pages)View decision -
Decision Reference DRN-5057075
21 Oct 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5057075 The complaint Mr B has complained that TSB Bank plc won’t refund the money he lost in what he alleges was a scam. What happened Both sides are most familiar with the case, so I’ll summarise what happened in brief. Between late 2019 and early 2020, Mr B sent around £95,000 fr... (2 pages)View decision -
Decision Reference DRN-5095506
21 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5095506 The complaint Mrs M complains that Barclays Bank UK PLC (“Barclays”) failed to refund transactions she didn’t recognise. What happened Mrs M noticed her account had less money than she expected and spoke with Barclays, she also realised she no longer had possession of her de... (4 pages)View decision -
Decision Reference DRN-5075675
21 Oct 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5075675 The complaint Ms B complains that Lloyds Bank PLC caused her enormous distress, anxiety and inconvenience by its mishandling, misleading and abusive treatment of her when she visited a branch. What happened Ms B visited a Lloyds Bank branch in July 2023. She says that the br... (4 pages)View decision -
Decision Reference DRN-5095504
21 Oct 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-5095504 The complaint Mr F complains Prepay Technologies Ltd (“Prepay”) made mistakes with a pre-paid card, which affected the enjoyment of a special trip and resulted in him incurring costs. Whilst Mr F brings this complaint with his wife, it should be noted that under our rules th... (3 pages)View decision
