We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5094376
21 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5094376 The complaint Miss B complained that Loans 2 Go Limited (“Loans 2 Go”) irresponsibly granted her a loan in October 2018 that she couldn’t afford to repay. What happened Miss B took out the loan in October 2018. The amount was £250, and the monthly repayment was £56.64 over ... (3 pages)View decision -
Decision Reference DRN-5014229
21 Oct 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5014229 The complaint Miss G complains that Creation Consumer Finance Ltd (“Creation”) failed to default a loan she had with the firm when she entered into a Debt Arrangement Scheme (“DAS”) in December 2017. What happened I issued a provisional decision on this complaint in July 202... (5 pages)View decision -
Decision Reference DRN-5001746
21 Oct 2024 ADT Fire & Security Plc UpheldConsumer CreditDRN-5001746 The complaint Ms H complains that ADT Fire & Security Plc trading as ADT is charging her under her hire agreement for a security system that doesn’t work. She wants a refund of the money she has paid to ADT. What happened Ms H entered into a hire agreement with ADT for a... (3 pages)View decision -
Decision Reference DRN-4682676
21 Oct 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4682676 The complaint Miss I complains that a kitchen which she bought was not properly installed. Because she paid for it in part with finance provided by Clydesdale Financial Services Limited, she says that it is equally liable with the supplier to put things right. Clydesdale Fin... (3 pages)View decision -
Decision Reference DRN-5090498
21 Oct 2024 Equifax Limited UpheldConsumer CreditDRN-5090498 The complaint Mr F complains about Equifax Limited’s actions when he was disputing a fraudulent account and an incorrect linked address on his credit file. He’s also unhappy his credit score doesn’t show on the reports he was getting from them. What happened I issued a prov... (4 pages)View decision -
Decision Reference DRN-5043634
21 Oct 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5043634 The complaint Mr S complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to him. He wants all interest charged to be refunded along with statutory interest and any adverse information to be removed from his credit file. Wh... (4 pages)View decision -
Decision Reference DRN-4671573
21 Oct 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4671573 The complaint Mr B complains about a car supplied to him via a conditional sale agreement by Close Brothers Limited (‘CB’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resol... (3 pages)View decision -
Decision Reference DRN-5095093
21 Oct 2024 Stripe Payments UK Limited UpheldBanking and PaymentsDRN-5095093 The complaint G, a limited company complains that Stripe Payments UK Limited closed its payment services account. G is represented by its director, Mr I. What happened In 2022, G opened a payment services account with Stripe. Mr I has explained that G designs and manage w... (3 pages)View decision -
Decision Reference DRN-4967206
21 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4967206 The complaint Miss F complains that Barclays Bank UK PLC won’t reimburse her after she fell victim to an investment scam. What happened Miss F has explained that she saw an advertisement posted by a local community interest company. The advertisement asked what work industry... (3 pages)View decision -
Decision Reference DRN-5041315
21 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5041315 The complaint Miss C complained about the quality of a car she acquired under a conditional sale agreement with Moneybarn No. 1 Limited trading as Moneybarn (‘Moneybarn’). When I refer to what Miss C and Moneybarn have said or done, it should also be taken to include things... (6 pages)View decision
