We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 163568 results
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Decision Reference DRN-5630266
1 Jul 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5630266 Complaint Mr and Mrs H have complained about the overdraft charges National Westminster Bank Public Limited Company (“NatWest”) applied to their current account. Mr and Mrs H are being represented, by the (“representative”), in their complaint. The representative has said ... (6 pages)View decision -
Decision Reference DRN-5559396
1 Jul 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5559396 Complaint Miss N has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account. Miss N is being represented, by the (“representative”), in her complaint. The representative has said the charges applied to Miss N’s account were unf... (6 pages)View decision -
Decision Reference DRN-5567021
1 Jul 2025 TSB Bank plc Not upheldBanking and PaymentsDRN-5567021 Complaint Mr A has complained about the overdraft charges TSB Bank plc (“TSB”) applied to his current account. He has said that it was unfair for TSB to add overdraft charges to his account after it stopped carrying out overdraft reviews and this caused him financial diffic... (5 pages)View decision -
Decision Reference DRN-5380967
1 Jul 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5380967 Complaint Miss C has complained about a loan Oakbrook Finance Limited (trading as “Finio Loans”) provided to her. She says the loan was unaffordable and so shouldn’t have been provided. Background Finio Loans provided Miss C with a loan for £1,500.00 in March 2023. This loa... (2 pages)View decision -
Decision Reference DRN-5538840
1 Jul 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5538840 Complaint Mr R complains that Stellantis Financial Services UK Limited (then trading as “PSA Finance” UK) unfairly entered into a conditional sale agreement with him. The finance was provided under PSA Finance’s Autobank trading name and so for the sake of consistency, I’ve ... (3 pages)View decision -
Decision Reference DRN-5516180
1 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5516180 Complaint Mr B complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In November 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5507995
1 Jul 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5507995 Complaint Mr K has complained about a credit card and subsequent limit increases which NewDay Ltd (trading as “Marbles”) provided to him. He says that the credit card and limit increases were unaffordable for him and so should never have been provided. Background NewDay pro... (5 pages)View decision -
Decision Reference DRN-5640344
1 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5640344 Complaint Mr C has complained about the overdraft charges Barclays Bank UK PLC (“Barclays”) applied to his current account. Mr C is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr C’s account were unfair ... (5 pages)View decision -
Decision Reference DRN-5469472
1 Jul 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5469472 Complaint Mr L has complained about the overdraft charges Clydesdale Bank Plc (trading as “Virgin Money”) applied to his account. Mr L is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr L’s account were u... (4 pages)View decision -
Decision Reference DRN-4966044
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4966044 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a safe account scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (5 pages)View decision
