We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5091311
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5091311 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (8 pages)View decision -
Decision Reference DRN-5036247
21 Oct 2024 Santander UK Plc Not upheldMortgagesDRN-5036247 The complaint Ms D and Mr F complain that Santander UK Plc advised them in March 2022 that they could move all of their separate mortgage products onto one fixed rate deal. But they said when they tried to remortgage elsewhere, they couldn’t change all the products at once. ... (3 pages)View decision -
Decision Reference DRN-4565775
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4565775 The complaint Mrs B complained about the quality of a car provided on finance by BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera). What happened Alphera supplied Mrs B with a used car on a hire purchase agreement in June 2021. The cash pri... (5 pages)View decision -
Decision Reference DRN-4634390
21 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4634390 The complaint Mr B complains that Monzo Bank Ltd, has not met its obligations in regard to a deposit for a party. What happened In October 2023 Mr B paid £500 deposit for a party at a venue due in November 2023. Roughly five days before the event Mr ... (2 pages)View decision -
Decision Reference DRN-5091275
21 Oct 2024 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-5091275 The complaint and what happened Mr P has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to acco... (4 pages)View decision -
Decision Reference DRN-5046094
21 Oct 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5046094 The complaint Mr D complains that Starling Bank Limited (Starling) delayed making a foreign transfer payment for him. He is concerned this is as a result of a previous complaint he made. He would like reassurance this is not the case and compensation for the distress and i... (2 pages)View decision -
Decision Reference DRN-5069796
21 Oct 2024 Close Brothers Limited Not upheldBanking and PaymentsDRN-5069796 The complaint Mr O is unhappy that Close Brothers Limited, trading as Close Brothers Savings, wouldn’t complete an ISA transfer he instructed to another ISA provider. What happened Mr O held an ISA with Close and wanted to transfer his ISA balance to another ISA provider (th... (2 pages)View decision -
Decision Reference DRN-4738732
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4738732 The complaint Mr B complains about a used car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (BMWFS). Mr B is unhappy the car has a number of mechanical faults, plus damage to the car’s dashboard. ... (3 pages)View decision -
Decision Reference DRN-4864834
21 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4864834 The complaint Mrs M complains about a used car she acquired through a hire purchase agreement with BMW Financial Services (GB) Limited (BMWFS). She has complained about the quality of the car, that it has a number of faults and is unhappy that BMWFS has not accepted her requ... (3 pages)View decision -
Decision Reference DRN-4807817
21 Oct 2024 Belmont Green Finance Limited UpheldMortgagesDRN-4807817 The complaint This complaint is about a buy-to-let mortgage Mr P and Mrs P hold with Belmont Green Finance Limited trading as Vida Homeloans (hereafter referred as Vida). The gist of Mr P and Mrs P’s complaint is that online access to their account was blocked, preventing th... (3 pages)View decision
