We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5058555
21 Oct 2024 Nationwide Building Society Not upheldMortgagesDRN-5058555 The complaint Miss B complains that Nationwide Building Society offered her a mortgage, but then when she secured a price reduction, it carried out a physical valuation, and changed its mind about lending on this property. What happened Miss B said she’d applied for a mortga... (4 pages)View decision -
Decision Reference DRN-4975972
21 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4975972 The complaint Mr S complains that Wise Payments Limited, has not met its obligations in regard to payments for advertising. What happened In March 2023 Mr S, a director of a limited company which I’ll call ‘B’, asked Wise Payments Limited to dispute numerou... (4 pages)View decision -
Decision Reference DRN-5090740
21 Oct 2024 Lendable Ltd Not upheldConsumer CreditDRN-5090740 The complaint Mr P complains that Lendable Ltd have irresponsibly lent to him. What happened Mr P was approved for a Lendable loan in June 2023 for £7,950 (with an additional £363 loan fee), with repayments of £268.41 a month. Mr P says it was irresponsible for Lendable to l... (5 pages)View decision -
Decision Reference DRN-5074943
21 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5074943 The complaint Mrs B complains that Nationwide Building Society caused her issues and distress when she tried to change her address with them. What happened Mrs B’s husband wrote to Nationwide to change their address for separate Individual Savings Account (ISA’s) they indivi... (3 pages)View decision -
Decision Reference DRN-4809530
21 Oct 2024 Yorkshire Building Society Not upheldMortgagesDRN-4809530 The complaint Mr L and Mrs L’s complaint is about their mortgage account with Yorkshire Building Society (YBS). They are unhappy about YBS’s redemption process for their mortgage, which requires a revaluation of their property in order to calculate an equity share due to be ... (4 pages)View decision -
Decision Reference DRN-5039141
21 Oct 2024 Modulr FS Limited Not upheldBanking and PaymentsDRN-5039141 The complaint Mr G has complained that Modulr FS Limited (trading as “Plutus”) unfairly refused to raise a chargeback when he made two payments and didn’t receive the service he’d paid for. What happened The background of this complaint is already known to both parties, so ... (3 pages)View decision -
Decision Reference DRN-5033755
21 Oct 2024 National Savings and Investments UpheldBanking and PaymentsDRN-5033755 The complaint Mr C complains National Savings and Investments (“NS&I”) haven’t paid him for some investment certificates he sent in and it won’t now return them to him. What happened In 2023 Mr C found savings certificates taken out by his late mother for him decades ago... (3 pages)View decision -
Decision Reference DRN-4958687
21 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4958687 The complaint Mr D complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In December 2022, Mr D was interested in investing, so he researched options online. Mr D found a website for a company I’ll refer to as S.... (6 pages)View decision -
Decision Reference DRN-5092362
21 Oct 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5092362 Complaint Mr L has complained about a (“Marbles”) branded credit card and the subsequent credit limit increases on it which NewDay Ltd provided to him. He says he was provided with the credit card and credit limit increases without any concern for his financial difficulty. ... (6 pages)View decision -
Decision Reference DRN-5091878
21 Oct 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-5091878 Complaint Mr D has complained about a personal loan HSBC UK Bank Plc (“HSBC”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him particularly as he was already exceeding the existing limit on his overdraft. Background HSBC provide... (4 pages)View decision
