We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4844660
18 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4844660 The complaint Mr L has complained that Bank of Scotland plc (“Bank of Scotland”) mis-sold him a fee- paying Silver packaged bank account on 7 December 2012. Mr L has given a number of reasons why he says it was mis-sold, including that he says he was led to believe that tak... (3 pages)View decision -
Decision Reference DRN-5092699
18 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5092699 The complaint Mr M complains about a car supplied to him on a conditional sale agreement by Moneybarn No.1 Limited trading as Moneybarn. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects ... (8 pages)View decision -
Decision Reference DRN-4860991
18 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4860991 The complaint Mr B complains that Lloyds Bank PLC (Lloyds) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B is represented by a third-party claims firm. He had recently lost his wife to Covid. He was a student and she was the main earner i... (5 pages)View decision -
Decision Reference DRN-5060238
18 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5060238 Complaint Miss S is unhappy that Monzo Bank Ltd didn’t refund her after she fell victim to a scam. Background In June 2024, Miss S received a phone call from an individual claiming to work for Monzo. The caller led her through what appeared to be a legitimate security proces... (3 pages)View decision -
Decision Reference DRN-5022418
18 Oct 2024 PREPAID FINANCIAL SERVICES LIMITED Not upheldBanking and PaymentsDRN-5022418 The complaint Ms C complained because Prepaid Financial Services Ltd (PFSL) refused to refund her for transactions she said she didn’t make. What happened On 8 January 2024, Ms C emailed PFSL. She’d been on holiday abroad and had just returned. She told PFSL that her wallet... (4 pages)View decision -
Decision Reference DRN-5000943
18 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5000943 The complaint Mrs A complains about Lloyds Bank PLC. She says that she was the victim of a scam and would like Lloyds to refund her the money she has lost as a result. What happened In November 2020, Mrs A made two payments of £25,000 each to an investment company I will r... (3 pages)View decision -
Decision Reference DRN-5017911
18 Oct 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5017911 The complaint Miss L complains that Frasers Group Financial Services Limited trading as Studio was irresponsible in its lending to her. She wants all interest and charges applied to the account to be refunded along with statutory interest and any adverse information to be re... (3 pages)View decision -
Decision Reference DRN-5092501
18 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5092501 The complaint Miss B has complained that Monzo bank acted irresponsibly when it provided her with a number of different credit facilities, including an overdraft in 2021. This decision will only consider what happened in relation to Miss B’s overdraft facility as her concer... (4 pages)View decision -
Decision Reference DRN-4963953
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4963953 The complaint Miss S complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss S tells ... (9 pages)View decision -
Decision Reference DRN-4960396
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960396 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In July 2021, Ms E fell victim to an investment scam. While researching investment opportunities online, she encountered a video on the subject of cryptocurrency inves... (8 pages)View decision
