We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4717373
18 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4717373 The complaint Mr H complains that HSBC UK Bank Plc (“HSBC”) won’t refund money he lost to an investment scam. Mr H is being represented by solicitors in this complaint. What happened The background to this complaint is well known to the parties and has been previously set ... (3 pages)View decision -
Decision Reference DRN-4979332
18 Oct 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4979332 The complaint Mr R complains that National Savings & Investments (NS&I) reinvested the funds in his Guaranteed Growth Bond without his instructions. What happened The background to this complaint and my initial conclusions were set out in my provisional jurisdiction... (6 pages)View decision -
Decision Reference DRN-4934211
18 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4934211 The complaint Mr N complains Nationwide Building Society (“Nationwide”) closed his accounts without explanation and didn’t make reasonable adjustments given his dyslexia. Mr N says Nationwide’s actions have caused him substantive distress and inconvenience for which he shoul... (2 pages)View decision -
Decision Reference DRN-5059238
18 Oct 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5059238 The complaint Miss S has complained that Loans 2 Go Limited (“L2G”) acted irresponsibly when it approved her for two personal loans in January and May 2023. Background Miss S applied for two separate loans with L2G in 2023. The first loan was for £1,000 and was repayable ove... (3 pages)View decision -
Decision Reference DRN-4844123
18 Oct 2024 Motability Operations Limited UpheldConsumer CreditDRN-4844123 The complaint Mr J complains that a car supplied to him under a hire agreement by Motability Operations Limited (“MOL”) was of an unsatisfactory quality. What happened Mr J was supplied with a new car by MOL in April 2020. The car was modified by MOL to support Mr J’s needs... (4 pages)View decision -
Decision Reference DRN-5056899
18 Oct 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5056899 The complaint Mr O has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an investment scam and hasn’t refunded the money he lost. What happened The background of this complaint is already known to both parties, so I won’t repeat all o... (4 pages)View decision -
Decision Reference DRN-5082536
18 Oct 2024 Black Horse Limited UpheldConsumer CreditDRN-5082536 The complaint Mr M complains that a vehicle he acquired through a hire purchase agreement with Black Horse Limited trading as Land Rover Financial Services (“Black Horse”) wasn’t of satisfactory quality. He says he should have been allowed to hand the vehicle back because of... (5 pages)View decision -
Decision Reference DRN-4983753
18 Oct 2024 Coventry Building Society Not upheldMortgagesDRN-4983753 The complaint Mr and Mrs R complain that Coventry Building Society wouldn’t transfer the mortgage offer from a property that they were buying to another one. What happened Mr and Mrs R got a mortgage offer on a property from Coventry on 20 July 2022, revised because of a pri... (3 pages)View decision -
Decision Reference DRN-4646526
18 Oct 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4646526 The complaint Mr D complains about the outcome of a claim he made to MBNA Limited (“MBNA”) under section 75 of the Consumer Credit Act 1974 (s.75). He also complains that MBNA failed to keep him updated on his claim and that they didn’t reply to his messages in good time. Wh... (3 pages)View decision -
Decision Reference DRN-4869726
18 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4869726 The complaint Mr C is unhappy Revolut Ltd (“Revolut”) won’t reimburse him for the money he lost when he fell victim to a safe account scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In sho... (7 pages)View decision
