We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170994 results
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Decision Reference DRN-5566155
18 Jul 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5566155 The complaint Miss N complains Barclays Bank UK PLC unfairly loaded her details to a fraud database. What happened Barclays sent Miss N a letter, in November 2022, to say it had closed her account. Miss N complained to Barclays, and it responded to say it had reviewed this... (4 pages)View decision -
Decision Reference DRN-5472202
18 Jul 2025 Aldermore Bank Plc Not upheldMortgagesDRN-5472202 The complaint The director of AW, a limited company, has complained about Aldermore Bank Plc declining an application for further borrowing. AW’s director thinks the valuation was wrong and so Aldermore made the wrong decision, which forced a re-mortgage of the property with... (5 pages)View decision -
Decision Reference DRN-5700555
18 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5700555 The complaint Miss B complains through a representative that Moneybarn No.1 Limited trading as Moneybarn (“Moneybarn”) gave her a loan without carrying out a sufficient affordability assessment. What happened In June 2023, Moneybarn provided Miss B with a conditional sale a... (4 pages)View decision -
Decision Reference DRN-5688533
18 Jul 2025 Santander UK Plc UpheldConsumer CreditDRN-5688533 The complaint Mr G complains through a representative that Santander (UK) Plc (“Santander”) gave him a loan without carrying out sufficient affordability checks. What happened In March 2019, Santander provided Mr G with a personal loan of £1,000. There were interest fees an... (4 pages)View decision -
Decision Reference DRN-5700587
18 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5700587 The complaint X complains that Revolut Ltd (‘Revolut’) won’t refund the money they lost after falling victim to a scam. What happened The background to this complaint isn’t in dispute, so I won’t go into detail. In summary, X fell victim to a safe account scam. The scammer... (7 pages)View decision -
Decision Reference DRN-5521875
18 Jul 2025 The Mortgage Works (UK) Plc Not upheldMortgagesDRN-5521875 The complaint Mr and Mrs D’s complaint is about a mortgage application they made to The Mortgage Works UK Plc (TMW) and which was declined for the amount they needed to borrow. They have said that they believe: the valuation was not performed on the right property; the t... (5 pages)View decision -
Decision Reference DRN-5389053
18 Jul 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5389053 The complaint Mr K complains that Barclays Bank UK PLC won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In mid-2019, Mr K says he was told about an investment opportunity by his brother and sister, who had both been investing ... (3 pages)View decision -
Decision Reference DRN-5199182
18 Jul 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5199182 The complaint Mr C complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In early 2019, Mr C was told about an opportunity to invest in a property development company by a br... (5 pages)View decision -
Decision Reference DRN-5346643
18 Jul 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5346643 The complaint Mr M complains that HSBC UK Bank Plc won’t refund the money he lost when he was the victim of what he feels was a scam. What happened In October 2022, Mr M was told about an opportunity to invest with an investment company by an introducer he had used previous... (3 pages)View decision -
Decision Reference DRN-5540806
18 Jul 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5540806 The complaint Ms C complained that the charges imposed at the end of her car finance agreement with Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions (“Mitsubishi”) were unfair. What happened Ms C acquired a new Volkswagen, using a consumer hire agreement wi... (3 pages)View decision
