We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4849897
18 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4849897 The complaint A company, which I will refer to as W, complains that Barclays Bank UK Plc unfairly closed its account. W is represented in this complaint by its director, Mr B. What happened Both parties have provided us with detailed submissions. I confirm I have read thos... (4 pages)View decision -
Decision Reference DRN-4698289
18 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4698289 The complaint Mr K complains that Barclays Bank UK PLC (“Barclays”) won’t refund money he lost when he fell victim to an investment scam in May 2020. Mr K is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well k... (2 pages)View decision -
Decision Reference DRN-5088963
18 Oct 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5088963 The complaint Mr R complains that TSB Bank plc unreasonably blocked a payment from his account and then blocked him from being able to close his account. And that it discriminated against him by not providing a reasonable alternative to using a telephone. What happened On 16... (5 pages)View decision -
Decision Reference DRN-5053397
18 Oct 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5053397 The complaint Ms P is assisted by her daughter in bringing this complaint. Ms P granted her daughter an Enduring Power of Attorney in relation to her property and affairs which was registered for use in November 2023. Ms P complains that American Express Services Europe Ltd... (4 pages)View decision -
Decision Reference DRN-5090923
18 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5090923 The complaint Mr G complains that Santander UK Plc won’t refund him for transactions taken from his account that he says he didn’t agree to. What happened Mr G held an account with Santander. In Late November 2022 five payments left his account totalling £4,625, through a t... (5 pages)View decision -
Decision Reference DRN-5001364
18 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5001364 The complaint Mrs L complains Lloyds Bank PLC hasn’t told her how an email address was added to her banking profile by a potential fraudster or how the fraudster obtained her banking details. What happened Mrs L said she received a call on 26 January 2024 from an individual ... (3 pages)View decision -
Decision Reference DRN-4631642
18 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4631642 The complaint Mr and Mrs G complain that Lloyds Bank PLC (“Lloyds”) has not refunded payments they made which they now feel is a scam. Mr and Mrs G have also complained about the receiving bank. That matter is being considered as part of a separate complaint, so in this dec... (4 pages)View decision -
Decision Reference DRN-4757816
18 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4757816 The complaint Mr L complains that HSBC UK Bank Plc trading as first direct (‘first direct’) closed his bank accounts and didn’t give him a reason why. He wants an apology and for the accounts to be reopened. What happened Mr L had bank accounts with first direct for many ye... (3 pages)View decision -
Decision Reference DRN-4784931
18 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4784931 The complaint Mr L complains that HSBC UK Bank Plc ‘HSBC’ closed his bank accounts and didn’t give him a reason why. He wants compensation, an apology and for the accounts to be reopened. What happened Mr L had bank accounts with HSBC for many years. In October 2023 HSBC w... (4 pages)View decision -
Decision Reference DRN-5044459
18 Oct 2024 Charter Court Financial Services Limited Not upheldMortgagesDRN-5044459 The complaint Mr M complains that Charter Court Financial Services Limited unfairly declined his application for a buy to let mortgage. He paid a £590 valuation fee which he’d like refunded. What happened In early 2024 Mr M applied to Charter Court for a buy to let mortgage ... (2 pages)View decision
