We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-4751257
28 Oct 2024 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4751257 The complaint Mr A complains about MotoNovo Finance Limited’s offer of settlement in relation to the rejection of a used car he acquired through a hire purchase agreement with MotoNovo. What happened On 13 January 2022 Mr A entered into a hire purchase agreement with MotoNo... (4 pages)View decision -
Decision Reference DRN-5109800
28 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5109800 The complaint Miss T complains about the service she received from Bank of Scotland plc (trading as Halifax) when her account was blocked. What happened Miss T says that Halifax blocked a payment she was making and told her she’d have to travel to a branch to get her accoun... (2 pages)View decision -
Decision Reference DRN-5057002
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5057002 The complaint Mrs P complains Revolut Ltd didn’t do enough to protect her when she fell victim to an investment scam. What happened Mrs P has an account and a debit card with Revolut which she says she opened in the course of this scam and at the scammer’s suggestion. She ha... (3 pages)View decision -
Decision Reference DRN-4677754
28 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4677754 The complaint Mrs K and Mrs W complain about the way in which Santander UK Plc handled their chargeback request when a holiday cottage they booked was not of a satisfactory standard. What happened Mrs S and Mrs W have a joint bank account with Santander. In March 2023 they b... (3 pages)View decision -
Decision Reference DRN-5018221
28 Oct 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-5018221 The complaint Miss F complains that a car supplied to her by RCI Financial Services Limited (“RCI”) through a hire purchase agreement was not of a satisfactory quality. What happened Miss F was supplied with a new car through a hire purchase agreement with RCI in December 20... (3 pages)View decision -
Decision Reference DRN-4819733
28 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4819733 The complaint Mr W complains that Bank of Scotland plc trading as Halifax (‘Halifax’) won’t refund the money he lost when he says he fell victim to a scam. What happened Mr W says he was approached by an unregulated broker about an investment opportunity in a company I’ll r... (2 pages)View decision -
Decision Reference DRN-4886788
28 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4886788 The complaint Mrs O complains that Monzo Bank Ltd unfairly transferred a debt to a collection agency that she says isn’t owed by her. What happened In 2020 Mrs O raised a dispute with Monzo after experiencing difficulties with an automated teller machine (ATM) cash withdrawa... (3 pages)View decision -
Decision Reference DRN-4506416
28 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4506416 The complaint Mr F is unhappy with how Santander UK Plc have handled his credit card. What happened On 18 January 2022 Mr F applied for the Everyday No Balance Transfer Fee credit card with Santander. This card offered an introductory 18 months interest free on Balance Tran... (4 pages)View decision -
Decision Reference DRN-5068435
28 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5068435 The complaint N is a limited company and is represented by its sole director, Mr D. He’s brought this complaint against Santander UK Plc on N’s behalf. He complains the bank hasn’t refunded money sent from N’s account toward a scam. What happened The background to this compl... (2 pages)View decision -
Decision Reference DRN-5102243
28 Oct 2024 RCI Bank UK Limited UpheldBanking and PaymentsDRN-5102243 The complaint Mr A complains that RCI Bank UK Limited unfairly imposed changes to the terms and conditions of his Fixed-Term Investment Bonds. He complains about the communication of the changes and RCI’s refusal to allow their rejection within the notice period, or to close... (5 pages)View decision
