We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
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Decision Reference DRN-5882049
23 Oct 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5882049 The complaint Mr W says NewDay Ltd trading as Marbles (‘NewDay’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a credit card. He says that if NewDay had made better checks it would have seen that he ... (3 pages)View decision -
Decision Reference DRN-5893527
23 Oct 2025 BMW Financial Services (GB) Limited UpheldConsumer CreditDRN-5893527 The complaint Mr R is unhappy that a car supplied to him under a hire purchase agreement with BMW Financial Services (GB) Limited trading as Alphera Financial Services (‘BMWFS’) was of an unsatisfactory quality. Mr R has been represented during the claim and complaint proce... (4 pages)View decision -
Decision Reference DRN-5901202
23 Oct 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5901202 The complaint Mr M complains Nationwide Building Society won’t refund transactions made from his account he says he did not make or authorise. What happened Mr M was on holiday abroad with friends. He went out one evening, remembers having a few drinks but then remembers no... (2 pages)View decision -
Decision Reference DRN-5901702
23 Oct 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5901702 The complaint Mr L, a trustee of F, a will trust, complains on its behalf that HSBC UK Bank Plc did not apply its funds to an interest-bearing account as instructed, costing F a great deal of interest it should have earned. Mr L also complained that HSBC did not make its cha... (7 pages)View decision -
Decision Reference DRN-5608440
23 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5608440 The complaint Ms R complains that Barclays Bank UK PLC won’t refund money she lost when she was a victim of an investment scam. Ms R is represented by a firm I’ll refer to as ‘M’. What happened The background to this complaint is well known to both parties and so I’ll only r... (6 pages)View decision -
Decision Reference DRN-5588883
23 Oct 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5588883 The complaint Mr and Mrs H complain that Nationwide Building Society haven’t reimbursed losses suffered as a result of an investment scam. What happened The background to this complaint is well-known to all parties, and so I’ll only briefly summarise events here. Mr and Mrs ... (4 pages)View decision -
Decision Reference DRN-5519983
23 Oct 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5519983 The complaint Mr and Mrs H complain that Nationwide Building Society haven’t reimbursed losses suffered as a result of an investment scam. What happened The background to this complaint is well-known to all parties, and so I’ll only briefly summarise events here. Mr and Mrs ... (4 pages)View decision -
Decision Reference DRN-5470669
23 Oct 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5470669 The complaint Mr and Mrs H complain that Nationwide Building Society haven’t reimbursed losses suffered as a result of an investment scam. What happened The background to this complaint is well-known to all parties, and so I’ll only briefly summarise events here. Mr and Mrs... (4 pages)View decision -
Decision Reference DRN-5680333
23 Oct 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5680333 The complaint Mr K complains that Nationwide Building Society won’t refund money he lost when he was the victim of a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mr K fell victi... (3 pages)View decision -
Decision Reference DRN-5747830
23 Oct 2025 ONMO Limited UpheldBanking and PaymentsDRN-5747830 THE COMPLAINT Miss J complains about ONMO Limited (“ONMO”) providing her account number and sort code with another bank to a third party organisation. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again ... (3 pages)View decision
