We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 185209 results
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Decision Reference DRN-6135654
9 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-6135654 The complaint Mr M has complained, via a representative, that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (“NatWest”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat e... (3 pages)View decision -
Decision Reference DRN-6243021
9 Apr 2026 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-6243021 The complaint Miss P complains about a loan that is currently administered by Link Financial Outsourcing Limited (‘Link Financial’), trading as Asset Link Capital. The loan had been given to her by Future Finance Corporation Limited (‘Future Finance’) which has ceased tradin... (2 pages)View decision -
Decision Reference DRN-5939712
9 Apr 2026 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5939712 The complaint Miss E is unhappy that Barclays Bank UK PLC (“Barclays”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in... (4 pages)View decision -
Decision Reference DRN-6058524
9 Apr 2026 Motability Operations Limited UpheldConsumer CreditDRN-6058524 The complaint Miss D complains that the car she acquired through Motability Operations Limited (“Motability”) wasn’t of satisfactory quality and she’s unhappy with the way in which Motability has investigated her complaint. Miss D wants to reject the car, terminate the lease... (3 pages)View decision -
Decision Reference DRN-6192737
9 Apr 2026 Social Money Limited Not upheldMortgagesDRN-6192737 The complaint Mr J and Mrs N complain that Social Money Limited irresponsibly lent them a second charge bridging loan. What happened Mr J and Mrs N took out a second charge bridging loan with Social Money in July 2023. They borrowed £357,000 over a 15 month term, repayable i... (3 pages)View decision -
Decision Reference DRN-6073034
9 Apr 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6073034 The complaint Miss A complains Revolut Ltd closed her account and recorded information with the Cifas national fraud database. What happened Miss A had an account with Revolut. In 2025, Revolut blocked the account while it carried out a review. A third party had reported tha... (2 pages)View decision -
Decision Reference DRN-6216037
9 Apr 2026 Bank of Ireland (UK) Plc Not upheldMortgagesDRN-6216037 The complaint Mr W’s complaint arises out of his mortgage account with Bank of Ireland (UK) Plc (BOI). Mr W says that BOI has failed to engage with, or respond to, his proposals to address his financial difficulties, as a result of which Mr W says his position has significa... (4 pages)View decision -
Decision Reference DRN-6235864
9 Apr 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-6235864 The complaint Mr T has complained that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (BPF)) is holding him liable for a credit agreement that was taken to buy a new phone. What happened The parties are familiar with the background details of this... (4 pages)View decision -
Decision Reference DRN-6067703
9 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldConsumer CreditDRN-6067703 The complaint Mr K complains that National Westminster Bank Public Limited Company recorded incorrect information on his credit file. What happened Mr K held a credit card with NatWest. NatWest failed to collect his direct debit payment for August 2025. Mr K complained to Na... (2 pages)View decision -
Decision Reference DRN-6232133
9 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-6232133 The complaint Miss J complains that National Westminster Bank Public Limited Company (NatWest) has held her liable for insurance premiums that were taken from her credit card in 2024 without her permission. She then later raised additional spending on her credit card that sh... (2 pages)View decision