We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-5108804
28 Oct 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5108804 The complaint Mr Z complains Starling Bank Limited treated him unfairly when it recorded a marker with the fraud prevention database in connection with an application. What happened I issued a provisional decision on this case not upholding it. I invited both parties to let... (3 pages)View decision -
Decision Reference DRN-5108914
28 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5108914 The complaint Mr O complains that J.P. Morgan Europe Limited suspended and then closed his accounts without explaining why. What happened Mr O held a number of accounts with Chase. They were in his name, but with denotations suggesting they were used for different purposes. ... (2 pages)View decision -
Decision Reference DRN-5042091
28 Oct 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5042091 The complaint Mr H complains that the car he acquired financed through a Conditional Sale Agreement with Stellantis Financial Services UK Limited, trading as Vauxhall Finance, wasn’t of satisfactory quality. Mr H is represented in this complaint. For the sake of simplicity I... (3 pages)View decision -
Decision Reference DRN-4667048
28 Oct 2024 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4667048 The complaint Miss H complains that Marks & Spencer Financial Services plc (M&S), trading as M&S Bank, won’t fully refund the cost of a faulty laptop she bought using her M&S credit card. She would like a full refund. . What happened Miss H says she bought th... (2 pages)View decision -
Decision Reference DRN-5108739
28 Oct 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-5108739 The complaint Mr E is unhappy that Capital One (Europe) plc sent him an unknown third party’s personal information and is concerned that Capital One may have sent his personal information to an unknown third-party. What happened Mr E submitted a Data Subject Access Request (... (3 pages)View decision -
Decision Reference DRN-4551707
28 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4551707 The complaint Mr C and Mrs C complain that Lloyds Bank Plc has not met its obligations in regard to a payment for flights. What happened In January 2023 Mr C and Mrs C paid on their debit card £1992.74 for return flight abroad through a ... (3 pages)View decision -
Decision Reference DRN-5048995
28 Oct 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-5048995 The complaint Mr S complains that Loans 2 Go says he has a loan with it which he disputes. Mr S says that if he did take a loan with it then it was lent to him irresponsibly. What happened Mr S has told us that he does not remember taking any loans from Loans 2 Go and if he ... (4 pages)View decision -
Decision Reference DRN-5051987
28 Oct 2024 Platform Funding Ltd Not upheldMortgagesDRN-5051987 The complaint Mr and Mrs F complain that Platform Funding Limited (“PFL”) reneged on an earlier agreement to include an exception to their normal lending criteria which would have assisted them in porting their mortgage. What happened PFL is no longer an active lender. Mr an... (2 pages)View decision -
Decision Reference DRN-4709741
28 Oct 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4709741 The complaint Mr B complains that the car he acquired financed through a hire purchase with Secure Trust Bank Plc (STB), trading as V12 Vehicle Finance, wasn’t of satisfactory quality. What happened Mr B acquired a used car financed through a hire purchase agreement he signe... (5 pages)View decision -
Decision Reference DRN-5077769
28 Oct 2024 Stagemount Limited UpheldConsumer CreditDRN-5077769 The complaint Mr M complains that Stagemount Limited trading as Quidmarket was irresponsible in its lending to him. He wants all interest and charges applied to his loans refunded. What happened Mr M was provided with four loans by Quidmarket between June 2022 and January 20... (4 pages)View decision
