We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170994 results
-
Decision Reference DRN-5698388
17 Jul 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldConsumer CreditDRN-5698388 The complaint Mr P says National Westminster Bank Plc irresponsibly lent to him. What happened Mr P took out two loans from NatWest. The first, on 27 September 2021, was for £20,000 over 60 months. The monthly repayments were £512.03. The second, on 18 February 2023, was for... (4 pages)View decision -
Decision Reference DRN-5655816
17 Jul 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5655816 The complaint Mr and Mrs C complain about their mortgage and associated mortgage current account (MCA) with Barclays Bank UK PLC. In particular, they’re unhappy its solicitors sent them a “notice to quit”, and that legal fees were added to the mortgage balance after they tho... (5 pages)View decision -
Decision Reference DRN-5698353
17 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5698353 The complaint Mr M complains that a motorbike that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint last month in which I... (5 pages)View decision -
Decision Reference DRN-5596137
17 Jul 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5596137 The complaint Mr D is unhappy with several aspects of the service he’s received from National Westminster Bank Public Limited Company (“NatWest”). What happened On 26 July 2024, Mr D raised a complaint with NatWest about the following points: 1. Mr D was unhappy with Cora, ... (3 pages)View decision -
Decision Reference DRN-5222172
17 Jul 2025 Honda Finance Europe Plc Not upheldConsumer CreditDRN-5222172 The complaint Mr N complains about issues that he’s had with a car that was supplied to him under a hire purchase agreement with Honda Finance Europe plc. What happened A new car had been supplied to Mr N under a finance agreement with Honda Finance in October 2019. He refina... (2 pages)View decision -
Decision Reference DRN-5690220
17 Jul 2025 St. James's Place Wealth Management Plc Not upheldMortgagesDRN-5690220 The complaint Mrs P complains that she and her late husband Mr P received unsuitable mortgage advice from St James’s Place Wealth Management Plc (SJP). What happened Mrs P and the late Mr P were clients of SJP. Over the years they received mortgage advice, as well as investm... (4 pages)View decision -
Decision Reference DRN-5632316
17 Jul 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5632316 The complaint Mr M complains that Capital One (Europe) plc defaulted his credit card account while the account was in Debt Respite Scheme (DRS). What happened Mr M says he was made redundant from his job, which caused him financial difficulties. And as a result, he went int... (4 pages)View decision -
Decision Reference DRN-5449023
17 Jul 2025 Motability Operations Limited Not upheldConsumer CreditDRN-5449023 The complaint Ms B complains that the car she acquired through Motability Operations Limited (“MO”) wasn’t of satisfactory quality and she’s unhappy with the way in which MO has investigated her complaint. What happened In January 2023 Ms B was supplied with a car by MO fina... (3 pages)View decision -
Decision Reference DRN-5326012
17 Jul 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5326012 The complaint Ms M complains about the quality of a car supplied to her under a financial agreement with Stellantis Financial Services UK Limited (Stellantis). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise ... (3 pages)View decision -
Decision Reference DRN-5578435
17 Jul 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5578435 The complaint Mrs W complains that Bank of Scotland plc trading as Halifax sold her credit card account debt to a debt purchaser, when it said it wouldn’t do this due to her circumstances. What happened Mrs W says that in January 2022, she got into financial difficulties an... (3 pages)View decision
