We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 161345 results
-
Decision Reference DRN-5246649
10 Jan 2025 National Westminster Bank Plc UpheldMortgagesDRN-5246649 The complaint Mrs T’s complaint is that National Westminster Bank Plc (NatWest) incorrectly claimed money from a life assurance policy that should have been paid to her and used that money to reduce a mortgage that was not in Mrs T’s name. What happened In 1992 Mrs T and her... (5 pages)View decision -
Decision Reference DRN-4587532
9 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4587532 The complaint Miss K complains that Lloyds Bank PLC (Lloyds) won’t refund money she lost in an investment scam. What happened What Miss K says: Miss K was looking for new ways to make income to give her more financial freedom for herself and her two children – both of whom a... (4 pages)View decision -
Decision Reference DRN-4982698
9 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4982698 The complaint Mr I complains that Barclays Bank UK PLC (trading as Barclaycard) unfairly blocked and closed his credit card account without providing a proper explanation. To put things right Mr I wants Barclays to pay him compensation for the trouble and upset he was cause... (4 pages)View decision -
Decision Reference DRN-5236199
9 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5236199 The complaint Miss J is unhappy that National Westminster Bank Plc (“NatWest”) cancelled her debit card in error just before she travelled overseas on holiday. What happened Miss J has two current accounts with NatWest and had ordered a new debit card on one of the accounts.... (3 pages)View decision -
Decision Reference DRN-5228505
9 Jan 2025 Lendable Ltd UpheldConsumer CreditDRN-5228505 The complaint Ms B says Lendable Ltd, trading as Autolend, irresponsibly lent to her. What happened Ms B took out two loans from Lendable as set out below. loan taken out value monthly repayment total repayable 1 13/07/2020 £4,000 £163.96 £5,843.77 2 03/04/2022 £1,000 £102.6... (5 pages)View decision -
Decision Reference DRN-5250769
9 Jan 2025 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-5250769 The complaint Mr H complains that PrePay Technologies Ltd rejected his account application and discriminated against him by not following his reasonable adjustments. What happened In December 2023 Mr H started an application for an account with one of PrePay Technologies age... (4 pages)View decision -
Decision Reference DRN-5088483
9 Jan 2025 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5088483 The complaint Ms M complains that The Royal Bank of Scotland Plc (“RBS”) lent to her irresponsibly. What happened In July 2023 Ms M complained that when she applied for credit in January 2016, she was already struggling financially. She said she already had credit with RBS... (4 pages)View decision -
Decision Reference DRN-5213950
9 Jan 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5213950 The complaint Mr H is complaining that NewDay Limited trading as Marbles lent to him irresponsibly by providing him with, and then increasing the credit limit on, a credit card account. Mr H is represented in his complaint, but for ease I’ve written as if we’ve dealt directl... (4 pages)View decision -
Decision Reference DRN-5251908
9 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5251908 The complaint Mr I complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened Mr I’s representative says that in June 2023 he was browsing online and saw an article promoting investments which included a link to regist... (8 pages)View decision -
Decision Reference DRN-5245677
9 Jan 2025 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5245677 The complaint Mr F complains about the customer service that he’s received from Santander Consumer (UK) plc, trading as Santander Consumer Finance, in connection with a conditional sale agreement under which a car was supplied to him. What happened I issued a provisional dec... (4 pages)View decision
