We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157985 results
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Decision Reference DRN-4864701
28 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4864701 The complaint Mr C complains that Barclays Bank UK PLC, trading as Barclaycard, is reporting a default on his credit file which is also being reported by the new owner of the debt, P. This makes it appear Mr C has two defaults instead of one. What happened Mr C had a credit ... (3 pages)View decision -
Decision Reference DRN-4967459
28 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4967459 The complaint Miss D complains that J.P. Morgan Europe Limited trading as Chase did not refund a series of payments she lost to a scam. What happened Miss D found a builder who I’ll call ‘X’ for the purposes of this decision through a trader’s website. She contacted the refe... (3 pages)View decision -
Decision Reference DRN-5105908
28 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5105908 The complaint Mr C complains that Monzo Bank Ltd didn’t provide the service it should have in regard to a travel charge on his account. He wants to be compensated for the frustration and annoyance this issue caused him. What happened On 15 April 2024, Mr C used his Monzo car... (3 pages)View decision -
Decision Reference DRN-4996721
28 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4996721 The complaint Mr F complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr F fell victim to a task-based job scam... (8 pages)View decision -
Decision Reference DRN-5076559
28 Oct 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-5076559 The complaint Miss K complains that Loans 2 Go Limited is charging a very high interest rate on her loan and wasn’t supportive when she said she was struggling to make her repayments. What happened Miss K took out a £650 loan with Loans 2 Go in January 2024. She says that sh... (3 pages)View decision -
Decision Reference DRN-4770327
28 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4770327 The complaint Miss Y complains that Santander UK Plc hasn’t refunded her after she fell victim to a scam. She is represented in her complaint by a claims management company which I’ll refer to as C. What happened Miss Y came across an investment opportunity online. She saw ... (3 pages)View decision -
Decision Reference DRN-5108577
28 Oct 2024 Bank of Scotland Plc Not upheldConsumer CreditDRN-5108577 The complaint Mr W complains that Bank of Scotland plc trading as Halifax irresponsibly lent to him. What happened Mr W was approved for a Halifax credit card in June 2009 with a £1,100 credit limit. I have detailed the credit limit changes below: February 2010 £1,100 to £1,... (5 pages)View decision -
Decision Reference DRN-5075900
28 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5075900 The complaint Mrs M complains that Barclays Bank UK PLC provided her with poor service in relation to a maturing fixed rate Individual Savings Account (ISA). What happened Mrs M says that she had a fixed rate ISA that was due to mature, and Barclays sent her correspondence g... (3 pages)View decision -
Decision Reference DRN-4990834
28 Oct 2024 The Co-operative Bank Plc UpheldMortgagesDRN-4990834 The complaint Mr C is unhappy with the delay by The Co-operative Bank Plc trading as Platform (and referred to here as Platform) in approving a shortfall sale of one of his rental properties. Mr C says that, as a result of the delay, he lost rental income, for which he would... (3 pages)View decision -
Decision Reference DRN-5073148
28 Oct 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5073148 The complaint Mr P complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk (MoneyBoat) lent to him irresponsibly. What happened MoneyBoat lent several times to Mr P and here is a brief loan table. Loan Date Taken Date Repaid Instalments Capital Instalment... (6 pages)View decision
