We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
-
Decision Reference DRN-5048478
17 Oct 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-5048478 The complaint Mr W and Mrs V complain that Mortgage Advice Bureau Limited (“MAB”) made mistakes about the fixed interest rate period they wanted on three mortgages they took out through it. They said they were left with too short a fix on their residential mortgage as a resu... (4 pages)View decision -
Decision Reference DRN-5050786
17 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5050786 The complaint Ms S complains that Santander UK Plc won’t refund over £7,000 she lost to a scam. Ms S is represented in this complaint by a solicitor. For simplicity I will refer to Ms S throughout this decision, even when referencing what her representatives has said on her... (3 pages)View decision -
Decision Reference DRN-4865421
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4865421 The complaint Mr D complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (3 pages)View decision -
Decision Reference DRN-4937033
17 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4937033 The complaint Miss M complains that Vanquis Bank Limited gave her incorrect information about a new credit card being sent to her. What happened Miss M says that on 27 February 2024, two transactions had debited her account, and then re-credited her account later that day. S... (2 pages)View decision -
Decision Reference DRN-4847320
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4847320 The complaint Miss A complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam in 2022. Miss A is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both partie... (4 pages)View decision -
Decision Reference DRN-5006927
17 Oct 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-5006927 The complaint Mr C complains that HSBC UK Bank Plc delayed his claim for support for mortgage interest (SMI) – a regular benefit payment from the department of work and pensions (DWP). What happened At the time of Mr C’s complaint, he had a mortgage with HSBC for approximat... (3 pages)View decision -
Decision Reference DRN-5088195
17 Oct 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5088195 The complaint Mr H has complained about Hitachi Capital (UK) Plc, now trading as Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relati... (9 pages)View decision -
Decision Reference DRN-5080904
17 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5080904 The complaint Mr L is unhappy that Santander UK Plc won’t refund the money he lost to what he believes was a scam. What happened Mr L was looking for a builder to carry out some repairs to the chimney. He had asked several builders to provide a quote for the work and one bu... (4 pages)View decision -
Decision Reference DRN-4715489
17 Oct 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4715489 The complaint Mr M complains about a car he acquired through a hire purchase agreement with Volkswagen Financial Services (UK) Limited (VWFS). Mr M is unhappy that he was not provided with the V5 registration document when he got the car and he has since been unable to tax t... (3 pages)View decision -
Decision Reference DRN-4735514
17 Oct 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4735514 The complaint Mr W complains about a car he acquired through a hire purchase agreement with BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (BMWFS). Mr W says that when collecting the car he noticed damage that was not present when he initially agre... (3 pages)View decision
