We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 161648 results
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Decision Reference DRN-5180630
16 Jan 2025 Cater Allen Limited UpheldBanking and PaymentsDRN-5180630 The complaint H, a limited company, represented in this complaint by its director, Mr H, complains that Cater Allen Limited won’t refund the money lost when Mr H fell victim to a scam. What happened Mr H saw an advert about an opportunity to invest in a company which leased... (6 pages)View decision -
Decision Reference DRN-5199234
16 Jan 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5199234 The complaint Mr S complains that Bank of Scotland plc trading as Halifax should’ve offered him a new fixed rate on his mortgage sooner than it did. What happened Mr S took a mortgage with Halifax in 2017. The interest rate was fixed until June 2022. When the fixed rate expi... (3 pages)View decision -
Decision Reference DRN-5267023
16 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5267023 The complaint Mr A complains Barclays Bank UK Plc reduced his overdraft limit on his current account unfairly – and provided him with poor customer service when he raised concerns regarding this. What happened I issued a provisional decision setting out what’d happened, and... (5 pages)View decision -
Decision Reference DRN-4883229
16 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4883229 The complaint Mrs S complains about a used car she acquired through a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). The car suffered a significant fault that required an engine rebuild and Mrs S is unhappy as Moneybarn won’t refund her the repair cost... (3 pages)View decision -
Decision Reference DRN-5227694
16 Jan 2025 National Counties Building Society Not upheldMortgagesDRN-5227694 The complaint Mr G complains that National Counties Building Society trading as Family Building Society asked him to accept a new mortgage interest rate product when it knew it was about to reduce its product interest rates. Mr G asks that a lower interest rate is applied to... (3 pages)View decision -
Decision Reference DRN-4951550
16 Jan 2025 National Savings and Investments Not upheldBanking and PaymentsDRN-4951550 The complaint Mrs C complains that National Savings and Investments (NS&I) automatically re-invested the proceeds of a bond she had with it into a three-year fixed term bond. Mrs C is unhappy because the terms of the new bond are more onerous than the original bond she h... (9 pages)View decision -
Decision Reference DRN-5249842
16 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5249842 The complaint Ms C is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms C fell victim to a cruel investment scam that she saw advertised on social media and appeared ... (12 pages)View decision -
Decision Reference DRN-5223659
16 Jan 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5223659 The complaint Miss D and Miss N complain about the way Barclays Bank UK PLC dealt with them when their joint mortgage fell into arrears. Miss D has dealt with the complaint. Miss D says they are owed an apology for how difficult Barclays made it to sort things out and compen... (5 pages)View decision -
Decision Reference DRN-5243132
16 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5243132 The complaint Mr R complains that Barclays Bank UK PLC failed to alert him to the fact that he was spending a large amount of money on gambling following his receiving inheritance monies. What happened In December 2019 and again in November 2020, Mr R received a large capit... (3 pages)View decision -
Decision Reference DRN-4760872
16 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4760872 The complaint Mr P complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr P fell victim to a fake job scam. He was contacted via a mobile messaging service by someone offering him a job. They said they’d got his details from a recruitment firm, an... (9 pages)View decision
