We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 170827 results
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Decision Reference DRN-5655029
15 Jul 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5655029 The complaint Miss M complains that Vanquis Bank Limited registered a default and sold her account to a third party whilst she was on a payment plan. What happened Miss M took out a credit card with Vanquis in June 2014. In June 2017 Miss M contacted Vanquis and explained th... (3 pages)View decision -
Decision Reference DRN-5488423
15 Jul 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5488423 The complaint Mr S complains about the service received from HSBC UK Bank Plc (“HSBC”) when attempting to deposit cash into his account to cover a payment being taken out. In particular, Mr S is unhappy HSBC branch staff said the £50 cash deposited was counterfeit and felt h... (3 pages)View decision -
Decision Reference DRN-5091133
15 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5091133 The complaint Mrs K complains that Monzo Bank Ltd (‘Monzo’) won’t reimburse her £7,860 that she lost when she fell victim to a cryptocurrency investment scam. What happened In July 2023 Mrs K came across an ad for cryptocurrency trading her friend had posted on social media... (4 pages)View decision -
Decision Reference DRN-5683607
15 Jul 2025 247 Money Group Limited Not upheldConsumer CreditDRN-5683607 The complaint Miss B complains about the way 247 Money Group Limited trading as 247Money handled the collection of her car. She would like items taken with the car returned or compensation for their loss. What happened The details of this complaint are well known to both pa... (2 pages)View decision -
Decision Reference DRN-5602017
15 Jul 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5602017 The complaint Ms J is complaining that Revolut Ltd won’t refund a payment she was tricked into making after falling victim to a scam. What happened Ms J was selling an item on an online marketplace. She was contacted by what she thought was the marketplace, letting her know ... (3 pages)View decision -
Decision Reference DRN-5496151
15 Jul 2025 Cabot Credit Management Group Limited UpheldConsumer CreditDRN-5496151 The complaint Miss D complains Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited: Have been contacting her about a debt that’s already been paid Are harassing her about this debt Haven’t provided her with documents she’s asked for Are ... (4 pages)View decision -
Decision Reference DRN-5534156
15 Jul 2025 ACI-UK LIMITED Not upheldConsumer CreditDRN-5534156 The complaint Mr C complains ACI-UK Limited are asking him to repay a debt he doesn’t think they’re allowed to. He also complains they’re harassing him. What happened As I understand it, an account in Mr C’s name with a company I’ll refer to as S was transferred to a debt pu... (5 pages)View decision -
Decision Reference DRN-5555297
15 Jul 2025 PRA Group (UK) Limited Not upheldConsumer CreditDRN-5555297 The complaint Ms B complains PRA Group (UK) Limited: Failed to consider her personal and financial circumstances Are reporting information to the Credit Reference Agencies (CRAs) incorrectly Have engaged in unfair collection practices What happened Ms B is complaining ... (7 pages)View decision -
Decision Reference DRN-5567589
15 Jul 2025 ACI-UK LIMITED Not upheldConsumer CreditDRN-5567589 The complaint Miss G complains ACI-UK Limited are asking her to make repayments to a debt when she doesn’t owe anything. What happened Miss G seems to have had two agreements with a company I’ll refer to as T. They entered administration in March 2022. One of the agreements ... (3 pages)View decision -
Decision Reference DRN-5582111
14 Jul 2025 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-5582111 The complaint Mr G complains that Jaja Finance Limited, trading as Asda Money, won’t pay to him the compensation that he’s claimed as a result of issues with the fitting of a towbar to his car. What happened Mr G used credit provided by Asda Money to pay a total of £595 to a... (2 pages)View decision
