We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-4630027
17 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4630027 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr M was added to an instant messaging group chat about cryptocurrency investment. He was interested in earning some additional income, ... (4 pages)View decision -
Decision Reference DRN-4832074
17 Oct 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4832074 The complaint Miss D complains Bank of Scotland Plc trading as Halifax have charged her excessive overdraft interest on her current account. What happened Miss D complained about overdraft interest, and credit card interest, to Halifax. This complaint only deals with the ov... (3 pages)View decision -
Decision Reference DRN-5087927
17 Oct 2024 Equifax Limited Not upheldConsumer CreditDRN-5087927 The complaint Mr W complains Equifax Limited’s staff have impersonated medical professionals when contacting him about his credit report. What happened Mr W raised some concerns regarding his credit report. In response, Equifax said: In your complaint to Equifax you highli... (2 pages)View decision -
Decision Reference DRN-5087899
17 Oct 2024 Intrum Mortgages UK Finance Limited UpheldMortgagesDRN-5087899 The complaint The executors of Ms B’s estate have complained about a mortgage that was owned by Intrum Mortgages UK Finance Limited from February 2023. This is because of problems that were experienced in obtaining information and documentation, and the resultant delays in t... (4 pages)View decision -
Decision Reference DRN-5085336
16 Oct 2024 TSB Bank plc UpheldBanking and PaymentsDRN-5085336 The complaint Mr W has complained about TSB Bank plc blocking his account. Mr W is represented by his daughter, Miss W. What happened In October 2022, Mr W paid £10,000 to an international account. TSB temporarily stopped the payment for security checks. Mr W completed the c... (6 pages)View decision -
Decision Reference DRN-5050584
16 Oct 2024 BMG FG (UK) LIMITED Not upheldConsumer CreditDRN-5050584 The complaint Miss K complains about the way that she was treated by BMG FG (UK) Limited, trading as Car Loans UK, when it was arranging finance for a car to be supplied to her. What happened Miss K used Car Loans UK to arrange for a car to be supplied to her under a finance... (3 pages)View decision -
Decision Reference DRN-5061060
16 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5061060 The complaint Mr T complains that Barclays Bank UK PLC trading as Barclaycard attempted to apply a credit limit increase without his consent and performed a soft credit search. What happened Mr T holds a Barclaycard credit card. In April 2024 Barclays wrote to Mr T to advise... (2 pages)View decision -
Decision Reference DRN-4865213
16 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4865213 The complaint Mrs M complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mrs M under a conditional sale agreement with Moneybarn that she electr... (3 pages)View decision -
Decision Reference DRN-4769510
16 Oct 2024 Black Horse Limited UpheldConsumer CreditDRN-4769510 The complaint Mrs O complains about the quality of a car Black Horse Limited trading as Land Rover Financial Services supplied to her under a hire-purchase agreement. What happened In October 2021 Mrs O entered into a hire-purchase agreement with Land Rover Financial Servic... (4 pages)View decision -
Decision Reference DRN-5079544
16 Oct 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5079544 The complaint The estate of Mr R complains about delays by Lloyds Bank PLC when settling two business accounts. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: The late Mr R passed away in February 2... (3 pages)View decision
