We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 171073 results
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Decision Reference DRN-5802874
22 Oct 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5802874 The complaint S a limited company complains Clydesdale Bank Plc trading as Virgin Money unfairly closed it’s account and released its funds in the incorrect currency. S is represented by its director – Mr P. What happened The facts of the complaint are well known to both p... (4 pages)View decision -
Decision Reference DRN-5699775
22 Oct 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5699775 The complaint Mr and Mrs W complain that Nationwide Building Society blocked their joint account for 70 days causing distress and inconvenience and financial loss. What happened Mr and Mrs W have a joint account with Nationwide which they managed with the help of family memb... (2 pages)View decision -
Decision Reference DRN-5895163
22 Oct 2025 North Edinburgh and Castle Credit Union Limited Not upheldConsumer CreditDRN-5895163 The complaint Mr R is complaining about how North Edinburgh and Castle Credit Union Limited trading as Castle Community Bank (CCB) reported his loan to credit reference agencies (CRAs). What happened In September 2022, CCB granted Mr R a £3,000 loan. The term was two years, ... (3 pages)View decision -
Decision Reference DRN-5856780
22 Oct 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5856780 The complaint The estate of Ms I has complained about the service provided by Bank of Scotland plc trading as Birmingham Midshires following the death of Ms I. The estate is being represented in bringing this complaint by Mrs H in her capacity as Administrator. Any reference... (6 pages)View decision -
Decision Reference DRN-5594020
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5594020 The complaint Mr D complains that Revolut Ltd refused an application for an account. What happened Mr D applied for an account with Revolut in 2025. But Revolut says he’d previously had an account with them which it closed in February 2021. It says this means he cannot open ... (2 pages)View decision -
Decision Reference DRN-5899923
22 Oct 2025 Northern Bank Limited Not upheldBanking and PaymentsDRN-5899923 The complaint Mr L complains that Northern Bank trading as Danske Bank didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened Mr L was introduced by a friend to ... (4 pages)View decision -
Decision Reference DRN-5829770
22 Oct 2025 TSB Bank plc UpheldBanking and PaymentsDRN-5829770 The complaint Mr and Mrs E complain about the difficulties they had obtaining certificates of interest from TSB Bank plc (TSB). What happened Mr and Mrs E explained they requested certificates of interest from TSB in writing on 10 June 2024 for the previous tax year. Mr and ... (3 pages)View decision -
Decision Reference DRN-5899893
22 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5899893 The complaint Mr L complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-5888901
22 Oct 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5888901 The complaint Miss M complains about the way NewDay Ltd trading as Marbles has handled her account whilst she’s been in a paydown plan. What happened Miss M holds a credit card account with NewDay. In June 2024 Miss M went onto a paydown plan with instalments of £12.25 per m... (2 pages)View decision -
Decision Reference DRN-5570693
22 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5570693 The complaint Ms D has complained about Barclays Bank UK PLC not refunding several payments she says she made and lost to an investment scam. Ms D’s representative referred the complaint to us, but for ease I will refer to Ms D throughout my decision. What happened The bac... (4 pages)View decision
