We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 185689 results
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Decision Reference DRN-6259996
16 Apr 2026 Loans 2 Go Limited Not upheldConsumer CreditDRN-6259996 The complaint Miss M complains that Loans 2 Go Limited (L2G) irresponsibly lent to her. What happened Miss M was approved for a L2G loan in May 2025 for £2,000 over 24 months. Miss M says this was lent irresponsibly to her. Miss M made a complaint to L2G, who did not uphold ... (2 pages)View decision -
Decision Reference DRN-5845973
16 Apr 2026 American Express Services Europe Limited Not upheldBanking and PaymentsDRN-5845973 The complaint Mr J has complained about the way American Express Services Europe Limited trading as American Express (‘Amex’) dealt with his claim for consequential losses in relation to a purchase he made using his credit card. What happened Mr J purchased flights using hi... (3 pages)View decision -
Decision Reference DRN-6242692
16 Apr 2026 N.I.I.B. Group Limited UpheldConsumer CreditDRN-6242692 The complaint Mr J complains that N.I.I.B. Group Limited, trading as Northridge Finance, irresponsibly provided him with credit when it supplied a car to him under a hire purchase agreement. What happened A used car was supplied to Mr J under a hire purchase agreement with N... (3 pages)View decision -
Decision Reference DRN-6057773
16 Apr 2026 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-6057773 The complaint Mrs G complains because she tried to complete a balance transfer, but the money sent to Vanquis Bank Limited (“Vanquis”) wasn’t allocated to her account and she’d like a refund. Mrs G has a representative, but for ease of reference, I’ll mostly refer to Mrs G t... (2 pages)View decision -
Decision Reference DRN-6260539
16 Apr 2026 Salad Finance Limited Not upheldBanking and PaymentsDRN-6260539 The complaint Miss B complains that Salad Finance Limited irresponsibly lent to her. What happened Miss B was approved for a Salad loan in January 2025 for £1,200, with repayments over 18 months. Miss B says this was irresponsibly lent to her. Miss B made a complaint to Sala... (2 pages)View decision -
Decision Reference DRN-6259801
16 Apr 2026 AutoMoney Trust Limited Not upheldConsumer CreditDRN-6259801 The complaint Mr D is unhappy AutoMoney Trust Limited trading as AutoMoney Motor Finance (“AMF”) has recorded a fraud prevention marker against him, following an application for car finance. What happened Mr D applied for car finance in around October 2023 via a broker. He s... (3 pages)View decision -
Decision Reference DRN-6293839
16 Apr 2026 Principality Building Society UpheldMortgagesDRN-6293839 The complaint Miss B complains that Principality Building Society moved the mortgage she holds jointly with her ex-partner onto a new fixed interest rate without her agreement. What happened Miss B and her ex-partner have a joint mortgage with Principality. Their relationshi... (4 pages)View decision -
Decision Reference DRN-6101225
16 Apr 2026 Startline Motor Finance Limited UpheldConsumer CreditDRN-6101225 The complaint Mr L complains about a car supplied under a hire purchase agreement, provided by STARTLINE MOTOR FINANCE LIMITED. What happened Around February 2025 Mr L acquired a used car under a hire purchase agreement provided by Startline. The car is listed with a cash p... (4 pages)View decision -
Decision Reference DRN-6280979
16 Apr 2026 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY UpheldConsumer CreditDRN-6280979 The complaint Ms H is unhappy that National Westminster Bank Plc (NatWest) are holding her jointly liable for a loan which she says was taken out fraudulently without her knowledge or consent in 2022. What happened Ms H alleges her ex-partner took out a joint loan without ... (7 pages)View decision -
Decision Reference DRN-6058510
16 Apr 2026 PDL Finance Limited Not upheldConsumer CreditDRN-6058510 The complaint Mr A complains PDL Finance Limited trading as Mr Lender (“Mr Lender”) hasn’t provided a breakdown of how much he owes following him raising a discrepancy with the balance. Mr A says that Mr Lender is double reporting the record on his credit file. What happen... (3 pages)View decision