We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5303660
24 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5303660 The complaint Mr V and Mrs V complain about the actions of Barclays Bank UK PLC when they lost money to a scam. Mr V and Mrs V are being represented by a claims management company but for ease I’ll only refer to Mr V in my decision. What happened The detailed background to... (3 pages)View decision -
Decision Reference DRN-5293315
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5293315 The complaint Miss E complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out by the investigator. So, I’ll only p... (3 pages)View decision -
Decision Reference DRN-5261995
24 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5261995 The complaint Mrs U and Mr U are unhappy that Mr U was unable to add a debit card for an account they hold with Lloyds Bank PLC to an electronic wallet. This complaint arises from a joint account held in the names of Mrs U and Mr U. However, the complaint is brought to this ... (3 pages)View decision -
Decision Reference DRN-5313947
24 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5313947 The complaint Mrs F complains that Lloyds Bank PLC (‘Lloyds’) hasn’t provided a good reason or justification for refusing to repay money she deposited in a passbook account. I am grateful to Mrs F’s representative who has assisted her in bringing this complaint. But I’ll re... (4 pages)View decision -
Decision Reference DRN-5199207
24 Feb 2025 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5199207 The complaint Mr J is unhappy with the financial remedy offered by Mercedes-Benz Financial Services UK Limited (MBFS) for a faulty car they supplied to him under a hire purchase agreement. What happened In April 2023 Mr J was supplied with a used car through a hire purchase ... (3 pages)View decision -
Decision Reference DRN-4542557
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4542557 The complaint Mr P complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Between January and August 2023, Mr P made payments totalling £37,500 from his Revolut account to a cryptocurrency exchange. This money was ... (2 pages)View decision -
Decision Reference DRN-5350215
24 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5350215 Complaint Mr W has complained about the overdraft charges National Westminster Bank Plc (“NatWest”) applied to his account. Mr W is being represented, by the (“representative”), in his complaint. The representative has said the charges applied to Mr W’s account were unfair... (5 pages)View decision -
Decision Reference DRN-5350275
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350275 The complaint A company, which I’ll refer to as M, complains Revolut Ltd (“Revolut”) won’t refund unauthorised payments. Mr H, who is a director of M, has brought this complaint on M’s behalf. What happened On 19 September 2023, Mr H contacted Revolut to report several dispu... (4 pages)View decision -
Decision Reference DRN-5350257
24 Feb 2025 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-5350257 The complaint Mr F complains about the service provided by Shawbrook Bank Limited when he opened an online savings account with it in August 2024. Mr F’s account was never funded, and has since been closed. What happened Mr F told us he had opened a new savings account with ... (5 pages)View decision -
Decision Reference DRN-5184909
24 Feb 2025 Skipton Building Society UpheldBanking and PaymentsDRN-5184909 The complaint Miss B is unhappy with Skipton Building Society. Miss B wanted to transfer an ISA from another bank “M” to Skipton. Miss B contacted Skipton on 20 October 2022. She was told the transfer would take seven working days and she was looking to complete on 22 Novemb... (7 pages)View decision
