We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157006 results
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Decision Reference DRN-5345308
24 Feb 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5345308 The complaint Mr M complains that Specialist Motor Finance Limited (SMFL) was irresponsible in its lending to him. He wants his repayments under his hire purchase agreement and the insurance settlement refunded. What happened Mr M took out a hire purchase agreement with SMFL... (4 pages)View decision -
Decision Reference DRN-5048732
24 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5048732 The complaint Mr J is unhappy with the service he’s received from Barclays Bank UK Plc (Barclays) in relation to two payments he attempted to make from his current account and a subsequent Subject Access Request (SAR). What happened In June 2024 Mr J attempted to make a lar... (7 pages)View decision -
Decision Reference DRN-5351612
24 Feb 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5351612 The complaint Mr G complains that a car he acquired through a hire purchase agreement financed by N.I.I.B Group Limited trading as Northridge Finance (‘Northridge’) is of unsatisfactory quality. What happened In December 2022, Mr G took out a hire purchase agreement to fina... (6 pages)View decision -
Decision Reference DRN-5321295
24 Feb 2025 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-5321295 The complaint Mr K complains that a transfer from his account, held with Goldman Sachs international bank trading as Marcus by Goldman Sachs (Marcus), was not received in his nominee bank account the same day, as he had been led to believe. What happened In January 2025, on ... (2 pages)View decision -
Decision Reference DRN-4963865
24 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4963865 The complaint Ms N complains that Revolut Limited won’t reimburse her for money she lost in a scam. Ms N is represented by a professional representative, but I’ll just refer to Ms N for ease of reading. What happened I’ve summarised what I consider to be the key circumstan... (4 pages)View decision -
Decision Reference DRN-5292881
24 Feb 2025 Kroo Bank Ltd UpheldBanking and PaymentsDRN-5292881 The complaint Mr D complains that Kroo Bank Ltd blocked his account without good reason and has not returned to him the funds held in it. What happened In January 2024 Kroo Bank placed a block on Mr D’s account with it. He says that this meant that direct debits were not pai... (2 pages)View decision -
Decision Reference DRN-5309371
24 Feb 2025 The Co-operative Bank Plc Not upheldMortgagesDRN-5309371 The complaint This complaint is about a mortgage application made by Mr S and Mr T to The Co-operative Bank Plc (hereafter referred to as Co-op). The essence of the complaint is that Co-op refused a mortgage application after initially issuing a decision In principle (DIP) ... (2 pages)View decision -
Decision Reference DRN-5351174
24 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5351174 The complaint Mr I complains Nationwide Building Society (NBS) provided him with incorrect information about how to apply for an Individual Savings Account (ISA) transfer, meaning he couldn’t complete the transfer and had to use another provider, causing him financial loss. ... (7 pages)View decision -
Decision Reference DRN-5315072
24 Feb 2025 eBay Commerce UK Ltd Not upheldBanking and PaymentsDRN-5315072 The complaint Mr H has complained that eBay Commerce Ltd (“eBay”) put a hold on money that he’d received after selling an item on eBay’s marketplace, for an unreasonable amount of time. What happened Mr H sold an item on eBay’s marketplace on 22 November 2024, and the buyer ... (3 pages)View decision -
Decision Reference DRN-5299249
24 Feb 2025 Chetwood Financial Limited Not upheldConsumer CreditDRN-5299249 The complaint Miss H, through a representative, says Chetwood Financial Limited, trading as LiveLend, irresponsibly lent to her. What happened Miss H took out a loan from LiveLend for £7,000 over 48 months on 12 July 2020. The monthly repayments were £186.39 and the total re... (3 pages)View decision
