We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 157456 results
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Decision Reference DRN-5369016
4 Mar 2025 Erudio Student Loans Limited UpheldConsumer CreditDRN-5369016 The complaint Miss L complains Erudio Student Loans Limited didn’t contact her using an appropriate method so she could apply for a deferment on her student loan. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve c... (3 pages)View decision -
Decision Reference DRN-5368399
4 Mar 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5368399 Complaint Mrs A has complained about the quality of a car that Blue Motor Finance Ltd (“BMF”) supplied to her through a hire-purchase agreement. Background In June 2024, BMF provided Mrs A with finance for a used car. The car was around nine years old and it is my understan... (8 pages)View decision -
Decision Reference DRN-5365484
4 Mar 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5365484 Complaint Miss B complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into conditional sale agreement with her. She’s said that the proper checks weren’t carried out which led to her being provided with finance that was unaffordable and this worsen... (5 pages)View decision -
Decision Reference DRN-5317766
3 Mar 2025 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-5317766 The complaint Miss M complains about the way that The Co-operative Bank plc trading as Co-op Bank, has dealt with her credit card account. What happened Miss M complained to Co-op Bank in October 2024 that she hadn’t received her September 2024 credit card account statement.... (3 pages)View decision -
Decision Reference DRN-5368935
3 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5368935 The complaint Mr Z complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-4871965
3 Mar 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4871965 The complaint Mr F complains HSBC UK Bank Plc won’t reimburse funds that he lost when he fell victim to a cryptocurrency investment scam. What happened Our investigator didn’t uphold the complaint. She didn’t think any of the payments looked suspicious such that HSBC ought ... (2 pages)View decision -
Decision Reference DRN-5321376
3 Mar 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5321376 The complaint Mrs M complains that Barclays Bank UK PLC trading as Tesco Bank charged her interest when her 0% interest rate ended. What happened On 26 June 2023 Mrs M completed a money transfer of £3,300.00 to her Tesco credit card with a promotional interest rate of 0% for... (2 pages)View decision -
Decision Reference DRN-5117081
3 Mar 2025 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-5117081 The complaint Miss M is unhappy that a car supplied to her under a hire purchase agreement with Stellantis Financial Services UK Ltd (Stellantis) was of an unsatisfactory quality. When I refer to what Miss M has said and what Stellantis have said, it should also be taken to... (4 pages)View decision -
Decision Reference DRN-5333391
3 Mar 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5333391 The complaint Mr P complains that NewDay Ltd trading as Aqua lent irresponsibly when it approved his credit card application and later increased the credit limit. What happened Mr P applied for a credit card with Aqua in June 2021. In his application, Mr P said he was emplo... (4 pages)View decision -
Decision Reference DRN-5167754
3 Mar 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5167754 The complaint Mr W complains about how Healthcare Finance Limited (‘HFL’) responded to a claim he made to it in respect of dental treatment he paid for using the fixed sum loan it provided. What happened The parties are familiar with the background details of this complaint ... (5 pages)View decision
